Hope S.
I purchased two tickets at the same…
I purchased two tickets at the same time for my husband and me. Shortly after, I received an email stating that my purchase was pending and that I needed to call. After a long wait on hold, I was told that my husband's ticket did not go through in time and the flight had since sold out. The only options were for him to buy a significantly more expensive ticket, or for both of us to switch to a later flight—also at a higher price. When I requested a refund, I was told it was not possible because the ticket was "non-refundable" and that "nothing is guaranteed," despite finding no clear mention of this policy on the website before purchase. This experience feels either like a poorly run system or a deliberate scam—possibly both.



