Cheaper Than DirtReviews of cheaperthandirt.com

******Edited to add: Cheaper than dirt shorted us $280 on the refund, saying it was because we gave them a negative review on here. So we had to file a claim with our bank for the difference of what they owed us after canceling our order, all on their own without even asking us!**** My wife and I placed an order online for some guns and ammo for Xmas. We recently moved and have an out of state drivers license. My wife who placed the order (only used my debit card to pay) has her drivers license updated already for our current state of Arizona. Sarah Parker, the customer service agent who emailed me, was so rude and condescending I refuse to ever give cheaper than dirt my business. She emailed asking for an updated drivers license. I explained the situation that these guns (one of which is a purple child’s rifle) were for Christmas and that my wife was the one with the updated DL. She snapped back that not only was she cancelling the order, but she would blacklist my wife from making any further purchases so she could not just reorder the items with her drivers license info instead. My wife only used my name since she was paying with my credit card. Maybe if Sarah Parker had a husband of her own who gave her a credit card to use for Xmas shopping, she wouldn’t be so nasty? She was so nasty to deal with in fact, that I will NEVER EVER EVER order from there. There was no reason to be that way over a simple issue that should have been easy to resolve. The good news is that I shopped around with my wife and we found another website offering the same guns with more options for less money. Cheaper than dirt? That just describes the women handling their orders.

This company is the worst to deal with and has the very worst customer support. It is absolutely ridiculous!! Run!!! I have been trying to order a gun and the customer service is so bad I can't even order it.

Terrible platform, terrible experience

If I could give them no stars I would. I recently bought the savage msr10 competition rifel 2 months ago. When I received it I looked at it real quick and then put it away for a couple of days. It was a busy week at work with lots of O.T. and I wanted to go threw the whole rifel on the weekend. When I pulled it out of the box.I started to take it apart and noticed the bolt groupe was very tarnished. Like it had been used so I took it to a buddy of mine to look at it,who builds ar's and he said that the bolt carrier was used and used alot. It was so damaged and used that the metal was showing threw the coating. I was in shock cuz when i bought the rifel it was advertised as new. I called cheaper than dirt and they told me that, its the way the manufacturer sent it to them and that I would have to send it back to savage to get it looked at. Savage agreed that there was some issues with the bolt carrier and replaced the damaged parts. I wish I could of taken legal action against cheaper than dirt for false advertisements and may still do so. The kicker is that when I looked at my online order from at cheaper than dirt there is no more condition reference of the rifel anymore meaning (new in the box)they said that they were redoing there web page. 2500.00 for a new rifel is not what I received...Bottom line and lesson learned never buy from these guys!!!

I order to ruger sr40 magazines from them that work real well get company i would order from them again. Great service

They got my package delivered in two days. It had no known physical damage to the package or its contents. The site also has really good deals on all types of shooting related stuff and more.

I bought a time sensitive item and upgraded my shipping to Second Day Air for $29.50. It has now been seven days and still I have yet to receive my order. To make matters worse the company refused to refund what I paid for shipping.

I own a firearm business and had an account set up to buy from them with with a valid Sales Tax Form so I pay no taxes. I purchase from several different dealers and vendors and have never ran into the problem that I did with Cheaper Than Dirt. I use different cards to pay for things, some have my business PO Box address and some have my business physical address. They said since a card has a PO Box and doesnt match the address on the Sales Tax Form they couldnt remove the taxes. I have used the SAME CARD with several other vendors for different purchases and paid no taxes. So I requested my account be closed. So it was done and, no questions ask. They acted like it was no big deal. I guess they have plenty of business and money. That's a poor way to look at business opportunity if you ask me!! I will never refer them or do business with them again!!