Cheaper Than DirtReviews of cheaperthandirt.com

Ordered ammo (non returnable) that was in the wrong category on the website. After receiving the wrong caliber ammo and confirming its presence in the wrong category on the website, I contacted CHAT. The chat person simply blamed me for clicking on the wrong selection. Yes I should have looked closer but assumed it was ok because I clicked a specific caliber. The online chat person was not helpful at all and didn't seem to understand that I was merely trying to bring a website issue to their attention. Now I am stuck with ammo I cannot use. The website error was apparently fixed right after I contacted CHAT. A subsequent call to customer service was not any more helpful. They also implied that it was my fault. The lady said she just check and there was no improper caliber as I suggested. I'm not stupid and I don't lie. I wished I would have taken a screen shot. What happened to "the customer is always right" business model. Won't buy from them again..

I think this company is great. I got 3 hour customer service turn around with my broken product. I have a ton of items here, and will continue to do so. Just dealt with customer service today and it was painless.

Worst company ever and they will never get any money from me. Tried to purchase stripped lower and then after a few days I get and email saying “ Hello Sergio, We have discovered some information that would prohibit you from possessing any of the items Cheaper Than Dirt sells. The order has been cancelled and a full refund has been issued. I apologize for the inconvenience this may have caused you.” Total BS. I have never had any issues with any other company and there is nothing on my background that would prevent me from buying firearms. They apparently ran some unknown back ground check on me without my permission. I’ve since bought 14 lowers/rifles.... never an issue with my FFL

I purchased a new gun from them and when I opened it up, the cylinder would not open. I emailed the customer service the next day and the blew me off and told me to contact the gun manufacturer. I spent my money with them, not the manufacturer and they would not refund my money for a brand new product. Worst customer service would recommend you not purchase anything from this vendor.

14/11/19. I made a prepayment for the goods on the Cheaper Than Dirt website with my mastercard, the amount $ 25.02 (ORDER CONFIRMATION NUMBER: 19333104); 17/11/19. I made another prepayment on the same site for another product, the amount $ 15.90 (NUMBER: 19339080). I leave abroad of USA, as address for delivery, I specified operation address of Delivery company. But not one of the orders came to my address. 12/15/19. I wrote claim to Cheaper Than Dirt, where are my orders. And received an answer from Cheaper Than Dirt: «Dear Maxim Ignatchenko, Thank you for your email inquiry about the two orders placed. Both orders were canceled and our credit card was returned by our customer service department because they were unable to verify the billing address provided on the order. Please let us know if you need further assistance. Tonya P» Instead of just returning the money to the credit card with which I paid for the orders, the Customer Service of Cheaper Than Dirt requires me to indicate to them the address in the USA to which they will send the check. I believe that Cheaper Than Dirt specifically complicate the procedure so as not to return my money to me at all.

Terrible costumer service from Kara Dearman! Definitely taking my business elsewhere! Very unprofessional! DON'T WASTE YOUR TIME WITH THIS COMPANY!!!

I ordered a simple gun cleaning mat and it has almost been 2 weeks 2nd day air is not even worth what you pay in shipping. Learned my lesson will not being doing anymore business with Cheaper than dirt.

Used to stop by their store in Ft Worth when u was in town on military business. Then they started raising their prices on ammo during the shortage in 12 or 13. I did my research and found out the ammo manufacturers were not increasing their price to retailers, they just couldn’t keep up with the demand. Instead of standing with the shooting community and continuing to sell their ammo at the same margin, CTD chose to take advantage of the community and run the price of their ammo up to double the going rate. Fortunately I was still able to find ammo at other stores where the owners had chosen not to financially rape their customers and community. I was surprised to see they're still in business. I’ll continue to take my business to shooting sports retailers that respect their customers and don’t take advantage of them like CTD does.