SpectrumReviews of charterspectrum.com

On June 6th, 2025 a technician was scheduled to come out to my home between 12 pm and 1pm on June 7th, 2025 to repair a phone cord damaged by a previous technician who was out on May 1st, 2025 so that I could receive the phone services that I am currently paying for. Today, June 7th, 2025, I phoned Spectrum multiple times requesting the estimated time of arrival for the technician scheduled because no one texted nor called to inform me that the technician was arriving late. Finally after speaking with multiple call center representatives, I got an answer. When Jacob, the technician for Spectrum, arrived he had nasty attitude that he openly gave towards me and my son. Upon entry he asked, "So what am I here for?" I paused and asked if they had not told him what the service call was about. He stated "No, they just told me that you were upset about the service being disconnected." I told him that wasn't true and tried to explain to him that the phone line I was paying for was not working and that it was due to the previous technician damaging the cord assigned to the modem. I told him that I needed the phone line to run into the fax machine, but he insisted on running the phone line through the modem in the living room. When I told him no, his attitude grew more hostile. Noticing his demeanor, I called Don Bailey with Spectrum directly and left a message on his phone at approximately 2:07 pm on 6/7/25. Jacob with Spectrum became more agitated and aggressive. He would state immediately after I left the message for Don Bailey, "I'm just going to call my supervisor and tell him that I cannot work with this." Then I told him to look up, that I have cameras that are recording all of this, including voice. After he noticed the cameras, he stated, "Yes ma'am," and walked out the front door. I have cameras that can provide evidence of everything stated alongside three witnesses who were present in my home at the time of this incident. Spectrum rescheduled it with a different technician for between 5pm and 6pm today June 7th 2025. Here it is 7:40pm and still no one has shown up. I advise everyone to drop Spectrum and invest in a company that is actually going to be worth your time. All Spectrum wants is your money for the extremely poor services that they give. The customer service representatives and there technicians are very rude and unprofessional.

I have been with them for over 10 years. The first 6 years I had constant disconnections. I called constantly to report no service, they would come out and give me new modems. Never did they check the wiring. Finally an employee rewired and I was able to get more consistent internet service. Then the rates more than doubled. I questioned the bill, they encouraged me to try the TV box, stating that if I didn't like it they would decrease my billing rate. I returned it, they kept my rate the same! Apparently there are 2 different rates: the box and the service. Here's the catch: I called in the month after I returned it, the man explained the 2 different charges and he'd get it taken care of. A month later it was still on the bill. They won't credit me back even though it was obvious their employee didn't do the job. I'm happy to report there are other internet companies in my area, whereas it was a monopoly when I moved here. I will be leaving Spectrum this month.

I have been with this company 10 years and from day one nothing but problems is their a lawyer out there reading this contact me I have wasted over 5 thousand hours on the phone and thousand emails and probably 1000 tickets to fix the problem!!!

Bate & Switch Pricing! I have had Spectrum Internet for a few years, I received an email with 2 year price guarantee of $30 if I were to bundle 2 Cell Phones for $60. I called spoke with Chris and after I explained I would probably go back to Mint Mobile after the 2 yrs. he gave me 1 phone free for a year. Now my bill is $30 internet, $30 for 2 cell phones year 1. Year 2 is $30 internet and $60 2 cell phones. I get my auto pay for cell phones it's correct at $30, here's the switch... my internet is $60. I call Spectrum, forward the email with pricing, only to be told I must be reading it wrong or I'm mixing up my numbers, some things I can't even believe. I gave dates, names and times so they could check. No one can help me. So now I have to switch again after I paid the ONE TIME ONLY Activation Fee of $50. This company pulls you in and they don't care if you leave, they have other people to rob. The Number for the promotion is at the bottom on the right -Aux44674E00563692 beware as I was told this is not Spectrum even though it's their phone number 833-944-2433

This is the worst company in the world two years and they haven't fixed My mobile account problems, what a joke of a company, Let me give advice to customers video tape and record your conversations they tell you bold face lies about going to give you discounts you pay All this money up front for protection and when something goes wrong they say you don't have it They get away with it because they refuse to give paperwork want to tell you that's the way they're mobile services are absolutely 100%crooked!!

Never sign up for auto pay...Your trapped. I discontinued service and the auto pay went on and on. There is no way to go into your account to stop it. I finally had to file a dispute with my bank. Thank goodness, a new fiber vender was coming into our town.

Spectrum's Mobile Buyout Reimbursement is a Scam – Avoid This Company! I switched to Spectrum Mobile because of their "up to $2,000 Buyout Reimbursement" offer, but it turns out this was nothing more than a bait-and-switch scam. I submitted all required documents on January 1st, 2025, which was well before the January 8th deadline. Despite this, Spectrum’s third-party processor, OCS, denied my claim without valid reasoning. I have proof that I met all the requirements, yet Spectrum refuses to honor their own promotion. Their customer service is completely useless, bouncing me between representatives who offer nothing but scripted responses and zero accountability. It's clear that Spectrum has no intention of paying out these reimbursements—they just use them as a marketing ploy to get new customers. This is false advertising at its worst. Because of this experience, I will be canceling all Spectrum services (Mobile, Internet, and TV) and switching to a provider that actually values its customers. If you’re considering Spectrum, STAY AWAY—you’ll regret it. Spectrum, do the right thing and pay what you promised.

I’ve been stuck with the monopoly of Spectrum internet and home phone service for 6 years now and every year, without fail, there’s been one inconvenience after another, from slow-to-no service and some of the densest “Customer Support” imaginable. And every year, a price increase, without any advance notice or tangible justification. As a matter of fact, every time the price increases, the service level decreases. Internet/WiFi slows, in spite of claims of improvement. I’m seeing the old “buffer” notice like in the “dial-up” days. Home phone service is a sometimes service. I’ve missed calls because of no incoming, I have my own answering machine so that I can hear when a message is being left by the caller where with Spectrum, I have to check my e-mail for notification, then log into my account on the sub-par internet service to check for messages. All will work well with the phone service for a while and then, suddenly, for no apparent reason, Spectrum’s “answering” will cancel my home machine so that there’s NO out-going message letting callers know that there IS an answering device. What they hear is absolutely nothing AND my machine won’t record for some reason. I’m constantly “re-setting the equipment”, but it’s an effort in futility. Recently I was told that I needed an “up-grade” which would be provided “at no cost”. Spectrum sent me a new modem and router, all was installed, worked well and on the very next bill came an increase. “Service improvements” was the reason I received when I contacted Spectrum directly. The spectrum.net web-site is, essentially, non-functional in that “settings” for service most often result in notice: “We are unable to up-date records, set preferences, modify service”. “Call block” of annoyance calls is non-functional. Trying to stop Spectrum “voice-mail” is impossible and on a recent “chat” I was told “You’re answering device is competing with Spectrum voice-mail.” It never “competed” before recently. I’ve had the same “device” for 5 years with no trouble. “You have to disconnect your device and change your telephone.” was the “solution” offered by Spectrum “customer service”. The increases are, on average, 6 dollars monthly, compounded over the course of 6 months to a year, and as I say, no “advance notice”, no reason, no customer consideration. Contacting Spectrum is a complete waste of time because “options” offered are “pay the rate or drop the service” and again, they’re a monopoly in rural areas. It’s blatant abuse and if not actually so, “borderline theft”. Equally, it’s utter disregard for customers/individuals. A thorough investigation and audit of the company and practises by local, state and federal authorities is WELL PAST DUE! I’ve scoured the internet for “reviews” on the company and have found the VAST MAJORITY of other Spectrum customers are suffering the same or similar abuses. I’ve spoken with neighbours who are also trapped by the monopoly of Spectrum and have yet to hear a positive comment. I will be pursuing actions with our local, state and the federal authorities with the hope that Spectrum’s monopoly will be legally ended and reparations issued to customers in view of the absolute disrespect and abuse suffered, for many, over years.