SpectrumReviews of charterspectrum.com

Dodgy company, stay away

I am a long-time customer of what is now Spectrum (Charter) cable television and internet. Several months ago I decided to try Apple TV with the Spectrum DVR. It is extremely "glitchy". I need to reset the Apple TV device at least once a day. I have called the customer service number and they didn't have any long-term solutions for me. Lately, the DVR constantly has problems. It keeps saying that I have no recordings. Then, later it will show my library but won't play some episodes. When it does work, it won't let me fast forward. Also, it won't delete episodes sometimes. What a mess! Please help me solve these issues Spectrum!

Why does Spectrum Charter in Westport "temporarily go off air" for 12 hours? We pay tribute of almost 300.00 per month. Is that not enough? If Westport MA had a few alternatives, they would offer better service.

Bad service from Charter Spectrum. They are having a dispute with Disney company which Spectrum has blocked channels (ESPN and FXX) which is a few that I have mentioned from a choice package that I am still paying for and they are asking for payment but yet blocking these channels on my plan. This is very much hurting their customers and I am planning on moving my service back to Direct TV where ESPN and FXX is available. They sent me this jacked up offer listed below which will cost me even more money because when it expires they will begin charging me more money. Another one of There thinking that I am STUPID offer. “Spectrum: Since Disney has removed their channels, we would like to offer you a FREE trial from our preferred streaming TV partner, Fubo. Visit Fubo linked offer” There should be an enforcement law against scamming customers.

If I could give a 0 I would. Horrible customer service, rude agents and managers, no regard for fairness. Sly business tactics of looting people with misinformation and being unavailable. Would never recommend their service to anyone!

I am with an other internet provider. Spectrum keeps sending these promotional mails to my community and it seems that they have better deals than the one I have been with AT.. However, Spectrum in the end would cost more that AT.. which I just found out after being on the phone with them for over an HR!!!! Sales assistant are available fast on the phone, but when you need to reach an assistant, that takes hours! They promote one price in the mail and online, then I received a bill before I set up my service with them for more than she stated on the phone. Then an other assistant confirmed to me that I actually would end up paying even more because there is a connection fee plus a technician fee. So my $55 monthly billing would be $117, then go down to $49.99 after the second month. I am looking to spend an extra $120 just to try to chase $5 less after two months. It is a rip off and I am still on the phone waiting after 50 minutes to make sure they will come and get the equipment the should not have sent to me ahead of time, because the technician would have brought it with him. The sales reps say something and the spectrum assistants say an other. I have never been so confused about a service they sell as an "easy set up" for the "fastest internet of this nation" with the "best prices". If you are with AT.. please make sure you check how much they will actually want to charge you total because the sales rep won't tell you about all the charges. SURPRISE!!!!

I can’t speak for everyone but I don’t understand why all the bad reviews. I downloaded the My Spectrum app from the Google play store. Really wasn’t intended on buying anything just curious. I seen all the prices resized I was paying way to much for internets , cable and even cell phone service.I decide I would try spectrum out and started with just internet service. The very next day service tech was right on time and very friendly and went to work right. Probably toke 30 mins from start to finish he was finished. I wish I could remember his name but I can not.  And after that I had great Internet service so I moved to the spectrum mobile. I got cellular service for free for one year plus I got a brand new I Phone 14 pro max hands the best phone I ever owned and believe me I go through roughly.  I would highly recommend spectrum to anyone looking Internet, service, cell phone service, you can even get business accounts, but long story short I got lightning fast, Internet and phone service everywhere I got I Phone 14 Pro Max i’m really considering trying TV service next just as soon as I can afford to upgrade my TV. I am planning on switching to their TV service as well but anyway I highly recommend spectrum.net or my Spectrum app I would love thank everyone that help me out all customer’s service either phone or chat service tech on the chat phone or app to The one friendly face I did see The service tech that came to my home I thank you all. And you stay safe out there

I want apologize and deeply regret. The accusations my wallet coming up missing. Just came across it today. That i want to apologize for any consequences that may have resulted from this.