SpectrumReviews of charterspectrum.com

Spectrum Charter Co.: 9/02/25 is the WORST and just keeps going further down if that is at all possible. Their 411 service gives you a list of the stores you want but no address, You have to choose first then find out the address, and then you know you picked the wrong one; so you have to call back. But I won't do that just to get charged again. Spectrum/Charter Co continues to rip off their customers.

A one-star rating far exceeds what Spectrum deserves. They have the dumbest people in their retention department. I called on 8/07/25 to cancel my service because I switched to VZW internet service. The person with whom I spoke must have thought I was some idiot. She made all these false claims about 5G home internet and even denied Spectrum suffered any outages during last year's hurricanes (1-week outage). Spectrum/Charter will hire anyone; they have no standards and know nothing about customer service and treating customers with respect. Glad to finally see home 5G internet improving. Now the once only provider in my area - Spectrum - has some competition.

Spectrum is the WORST, do not use them, go to another TV provider. The customer service is the WORST experience I have EVER had. They are smartas* to people so I hope that SPECTRUM goes bankrupt sorry pieces of shi* are nothing other than money grabbers and LIES LIKE DOGS. I can't stand them. Go to other TV providers that actually care about there customers because SPECTRUM does not.

I would give a negative star if I could. I have been with spectrum mobile for couple of years. They say that the 4th line is free and I added the line now they start charging me. I talked to a representative few times. Those looters told me that it was never a promotion. This is ridiculous. I would recommend not to stick with this cheap customers service.

Spectrum internet is not all it says it is. It has gone out 3 time in the past 2 months they want to charge you for everything. If you are long time customer forget about getting the latest price deals. All I can say if I had a different choice I would not use them. I live in small Ohio town.

They have a monopoly in my area so they can do whatever they want regardless of how bad the service is. The internet cuts in and out a lot because they are too cheap to upgrade their equipment. They underpay their workers as well as keeping their staff to a minimum to maximize profit.

My mom died on 6/20. Spectrum bill, dated 7/3 arrives today, 7/11. I call to disconnect service which they did. They then proceed to tell me the amount due for service, after she died is still due. Then, when returning the equipment, I was told I am not an authorized user of the account and could not return the equipment. Spectrum charges dead people for services they did not receive and refuses their own equipment when returned. There is a name for people like this, I am just not authorized to use it here.

I was already using Spectrum Business and needed a new phone system. So I met with Josh Baker who is with the healthcare department of Spectrum enterprise. He gave me the hard sell for new internet and Ring Central phone system. It's been nothing but a cluster F of confusion and broken promises. Spectrum reps know NOTHING about Ring Central! You sign a contract and then they ghost you. Do not work with these people-THEY ARE CROOKS! And my monthly bill is OVER $600!! Seriously thinking about canning them and nixing the contract.