Charlotte RusseReviews of charlotterusse.com

The shoes and clothes are true zise and the shipping cost is not expensive. I have no complaints, I really like this store.

Don’t order online! You have to pay for shipping and to return items. I sent two orders back in one package and they charged me $14. Their crappy leggings aren’t even worth that. I’ll be telling everyone not to order from them.

I purchased a chenille sweater from here. The care instructions said to machine wash on delicate, so that's what I did and the sweater practically fell apart. I contacted them and explained what happened and asked if I could return the sweater and they told me to use the return label that was shipped with it. Since I liked the sweater before I washed it, I threw the return label away. I asked them to email me another and they said that was not possible. So when i told them to forget it because i would just write a bad review and take the loss, instead of just giving ne a refund, they sent me another horrible sweater! So I again followed the care instructions only this time I put it in a mesh laundry bag first, as I thought maybe that would hold it together better. It didn't. So in the end I got two horrible sweaters that fell apart in the wash that i ended up throwing away. Bottom line is terrible clothes and terrible customer service, hence the terrible review.

My first order was 23 days ago, then I made 2 more orders 6 days later. I am in Hawaii, they said allow 5-15 days for shipping. After 2 weeks, no tracking numbers, had to contact them. Now I have a different tracking number for every individual item in my 3 orders, and NOT ONE of those tracking numbers is in the system of the USPS, (yes, I triple checked their accuracy) According to the company, my 1st order was to arrive YESTERDAY 10/19/18... IT NEVER CAME. TRACKING NUMBERS ARE NOT EVEN IN THE SYSTEM!!! THE other orders are supposed to arrive 10/26/18 (TRACKING NUMBERS NONEXISTENT IN USPS SYSTEM & I AM NOT GOING TO GET THIS ORDER ON THE 26TH EITHER). I have asked what's going on, they said I have to account for weekends/holidays AND that I am in Hawaii.I placed orders with Fashion Nova, Forever 21 & Curvy sense all at same time & I received THEIR orders & sent back all exchanges & returns!!! They have not responded back to me, I signed up for SMS updates, & all THAT says is " It's on its way" (with the fake tracking numbers of course) I have tried to call several times, only a message exists, they take your $$ & do NOT send product!!!

Did 2 hours of online shopping and as soon as I was going to check out ALL OF THE DISCOUNTS DISAPPEARED! Had over $300 worth and poof gone!! this was for jeans and tops I contacted the company and they told me I could use a 30% off coupon for shoes that they had. I don't need any shoes! This happened suddenly at 2 am. I will just stick with fashion nova..this place sucks

They have the best customer service ever!

I will never buy from here again! 1st time and last time customer! There shipping is just to slow for me!

I can't ever find shorts that work for me and Charlotte Russe is absolutely amazing and all of my shorts fit perfectly, and the tops I ordered too! came just in time for game day!