Charlotte RusseReviews of charlotterusse.com

nothing looked like it was advertised online. Also bad quality on most items

I simply asked for the price of a pair of shoes and the worker gave me an attitude saying that there is a discount and she can’t do math and that I had to figure it out. Also the store was filthy. The place was a mess and there was only one person as the cashier. This will be the last time i will be going to this store.

I was supposed to receive a refund but kept getting the run around from customer service. After several emails back and forth they said someone from the “store team” would contact me. This was back in November 2018. I never heard from anyone from the “store team” and wasn’t refunded my money. Horrible customer service and company!

I tried to exchange a pair of pants that had a broken zipper and the store at Eastview Mall in Victor NY would not exchange! They said that the tag had to be attached. I tried the pants on at home and they fit so I removed the tag. The pants were purchased two weeks ago And I just wanted to exchange. I had the original receipt. This says two things: Charlotte Russe sells poor quality merchandise and they don’t stand behind their product! Guess I won’t be going back anytime soon! Thumbs wayyyy down!

Love the deals especially around holidays but the uniqueness seems to be fading. Years ago, they would constantly have must have looks, now it seems basic and not as exciting. But the prices are great and great for teens and young adults. I might just be getting older and outgrowing the clothes, the shoes are still cute though.

I ordered 4 items from Charlotte Russe, two pairs of pants, a jumpsuit, and a pair of flats. One of the pairs of pants are a faux leather material and smelled HORRIBLE. When I took them out of the package. Almost like a fishy smell. All the other items also had an unpleasant smell, but the leather pants were the worst. Even after washing everything they still smell bad. The two pairs of pants are the same style and same size, one pair fits perfectly and the other is way too small. And I ordered my regular size and also checked the size chart.

Today was the first time in The store Boise town Mall, I loved it! Maggie was my sales lady 😃she was so friendly and helpful The girl at The register was also very friendly too.my new shop for great looks!

Im a first time shopper for myself... Although i have purchased jeans for my daughter.. My online purchase just arrived.. I was worried about the sizing but to my surprise they are a good quality pant that fit like the 💣. I will continue to shop Charlotte Russe.. Perfectly Plus