CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Wayne G.
Great sergvice
Response from CharlieAug 8, 2024
Hi Wayne, we’re so glad to hear that you’re enjoying our services! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
Rachelle Simms M.
Inconvenient, bad customer service
Response from CharlieAug 19, 2024
Dear Rachelle, we apologize for any frustration caused by our customer service. We understand how important prompt and effective support is. We tried calling and sent an email to try to better understand the situation. Thank you for your feedback, and we look forward to hearing from you.
Susan W.
Website opens up fairly fast and is easy to navigate.
Response from CharlieAug 8, 2024
Hi Susan, Thank you for your wonderful review! We’re glad to hear that our online banking services have been convenient for you. Our team is dedicated to making banking easy and accessible, and your feedback is truly appreciated. If you have any suggestions for improvement, we’d love to hear them! Thank you for choosing Charlie!
Mindy T.
Love charlie!! great service! Very glad to have them.
Response from CharlieAug 8, 2024
Hi Mindy, we’re so glad to hear that you’re enjoying our services! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
Maureen
Charlie is always there if there are any questions I may have. Both online and on the phone.
Response from CharlieAug 8, 2024
Hi Maureen, Thank you for taking the time to leave such a wonderful review! We're thrilled that our team could provide you with the support you deserved. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Garry D.
Do a great job
Response from CharlieAug 8, 2024
Hi Garry, we’re so glad to hear that you’re enjoying our services! Your satisfaction is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations. Thank you for choosing Charlie!
Doris G.
I always get my SSI check when they say I will and the customer service is the best
Response from CharlieAug 8, 2024
Hi Doris, Thank you for taking the time to leave such a wonderful review! We're thrilled that our team could provide you with the support you deserved. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Eddie G.
Well , I have problems with your site constantly, it keep saying pin number invalid , and I use the same one I been using but would not let me withdraw funds , so I will be switching back to my credit union digital banking is ok for college kids and new young customers , but my social security pay is important , and I'm afraid you overthink every step , and makes it difficult to operate my monthly bills
Response from CharlieAug 19, 2024
Hi Eddie, we apologize for any technical difficulties you’ve encountered. We’re committed to providing a seamless online banking experience, and we’re sorry that we fell short. We tried calling and sent you an email to help resolve the issue and ensure you have a better experience moving forward. Thank you for your feedback, and we look forward to hearing from you.
