CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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James M.
I love my Charlie account .. the company had worked with me with everything I have asked about!!!
Response from CharlieNov 8, 2024
Thank you so much for your positive review, James! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence. Thank you for choosing Charlie!
susan
This is an innovative approach to banking! But needs to add mobile check deposit functionality! Otherwise, great!
Response from CharlieFeb 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Irene P.
On time banking & a very good customer service & enjoy the service
Response from CharlieNov 8, 2024
Hi Irene, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you [insert adjective they used]. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Consumer
I really like the perks. Also my name is Charlie
Response from CharlieNov 8, 2024
Hi Charlie, Thank you for your positive feedback! It’s great to know that our efforts to provide excellent service are appreciated. We’re committed to continually improving and providing you with the best banking experience possible. Thank you for choosing Charlie!
customer
easy set up...early social security check. excellent.
Response from CharlieNov 15, 2024
Thank you so much for your positive review! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence. Thank you for choosing Charlie!
Wey
Excellent U.S. based customer service
Response from CharlieNov 8, 2024
Hi Wey, Thank you for sharing your experience! We’re delighted to hear that our customer service team was courteous and efficient. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Widower W.
My early access option always showed on my sign in page, now it’s gone and it says my social security is due 11/7/24. I set my rent and car payment up to be paid on the first along with other bills, so now I’m totally screwed. I got ZERO help from anyone at Charlie - thanks Charlie you’ve seen the last of my money. Oh, I just recently set my paycheck up for direct deposit with you but I’m moving that too.
Response from CharlieNov 8, 2024
Thank you for your review. We’re sorry to hear about the technical problems you’ve faced. We take these issues seriously and are working to improve our platform. We’ve tried reaching out to address your concerns and assist you further. Please call us back. Thank you for your patience and understanding, and we look forward to hearing from you.
Into G.
I have sent multiple emails requesting assistance getting the code to authenticate my identity via email because I am having phone issues. I cannot send or receive phone calls or messages. That is why I have requested the code to be sent to my email. It’s now been three days and I have gotten no reply.
Response from CharlieNov 8, 2024
We apologize for any technical difficulties you’ve encountered. We’re committed to providing a seamless online banking experience, and we’re sorry that we fell short. We’ve tried reaching out to help resolve the issue and ensure you have a better experience moving forward. Please get back to us. Thank you for your feedback, and we look forward to hearing from you.
