CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Brenda J.
I love Charlie customer service is excellent!
Response from CharlieNov 8, 2024
Hi Brenda, Thank you for sharing your experience! We’re delighted to hear that our customer service team was courteous and efficient. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Chris H.
It is a different way to bank and they specialize in great solutions for seniors
Response from CharlieNov 8, 2024
Hi Chris, Thank you for your positive feedback! It’s great to know that our efforts to provide excellent service are appreciated. We’re committed to continually improving and providing you with the best banking experience possible. Thank you for choosing Charlie!
Happy
I joined Charlie because it looked senior citizen friendly. What a wonderful site it has turned out to be. Easy to navigate, beyond my expectations. The fraud blocking is an added perk. It has saved me so much. I’m
Response from CharlieFeb 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Kenneth B.
Charlie.keeps me informed of deposits..and when I withdraw money from a atm..and what my balance is
Response from CharlieFeb 14, 2025
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Raymond G.
Charlie has excellent customer service, and direct-deposits are released several days ahead of time just as they advertised. Love This AP!!!
Response from CharlieNov 8, 2024
Hi Raymond, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you [insert adjective they used]. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Jones W.
timely customer service, no surprises, helpful updates
Response from CharlieNov 8, 2024
Hi Jones, Thank you for sharing your experience! We’re delighted to hear that our customer service team was courteous and efficient. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Karen H.
I love using this card to get my money on because I can't get a regular bank account.
Response from CharlieNov 15, 2024
Thank you so much for your kind words! We're thrilled to hear that you're happy with our services. Providing excellent service is our top priority, and it’s great to know we’re meeting your expectations. If you ever need any assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Laura R.
Love my Charlie account. It is helpful getting my SSA Retirement payments early. Safe and secure. Customer service is always great.
Response from CharlieNov 8, 2024
Thank you for your positive review, Laura! We’re delighted to hear that you’re enjoying our early access payments and US based customer service. Our team works hard to offer the best solutions to our customers, and it’s great to know we’re hitting the mark. If you have any further feedback or questions, please feel free to contact us. Thank you for choosing Charlie!
