CharityStarsReviews of charitystars.com

Response from CharityStarsAug 23, 2022

Dear user, Thank you for your message. Unfortunately with this email address [email protected] and searching for your name and surname, no account is registered. It was never said, by a member of the customer care team, that nothing could be done. It was required to you to provide the correct email address or name used at the moment of the registration in order to investigate what was happened. Furthermore, it was also asked to provide the final credit card numbers in order to verify if the payment method charged is registered in our system. This request, never received a reply. For this reason we kindly ask you to contact the customer service team giving the details required in order to solve the issue as soon as possible. Wherever possible, we always aim to protect the interests of our clients in order to guarantee maximum satisfaction. Thank you! The CharityStars Team

Response from CharityStarsAug 22, 2022

Dear user, First of all, we are sorry to hear that the purchase didn’t meet your expectations. Please let us clarify a few important points so that you can better understand the costs that were charged. As mentioned in the description of the auction: 'The Buyer's premium includes sourcing of the lot, evaluation of authenticity, storage, sales activity and customer support. The minimum Buyer's premium for this lot is €9.95. The total cost for this lot does not include shipping costs, which are not specified until auction closing and vary according to the size and weight of the item, as well as the recipient's address. The minimum shipping cost is €15.00.' Below a summary of the costs: Final winning bid: €65 Buyer's premium (general costs): €9,95 Shipping fee is €36,99. This cost is due to the worldwide situation that has forced couriers to increase prices and, for this reason, we had to adapt to market requirements. We always try to keep our shipping fee to minimum for our users. COP (Certificate of Purchase, added by you): €15 The final amount charged: 126.94€ We hope that this has clarified your doubts. Wherever possible, we always aim to protect the interests of our clients in order to guarantee maximum satisfaction. If at any point you are unsure of the costs please feel free to contact our customer service team who will be able to give you a quote. For further assistance, please get in touch with our customer service team. Thank you for your purchase. The CharityStars Team

Response from CharityStarsJul 13, 2022

Gentilissimo, ci dispiace molto leggere la sua recensione negativa. Abbiamo avuto modo di verificare il suo account e purtroppo non risulta che lei abbia fatto alcun acquisto sulla piattaforma. Pertanto, nel caso in cui avesse necessità di ulteriori chiarimenti, la invitiamo a scriverci all'indirizzo: [email protected]. Cordialmente Il Team di CharityStars