To the Management of CharityStars,
I am writing to formally lodge a complaint regarding an unpaid charity auction contract and a total lack of communication from your team. I am publishing this statement to ensure other memorabilia suppliers and consumers are fully aware of CharityStars’ business practices.
The Agreement:
* CharityStars contracted me to supply a jersey for a charity auction with a guaranteed profit-share and shipping reimbursement.
* The item successfully sold to a buyer named Seong in South Korea.
* Per International Chamber of Commerce (ICC) standards, ownership transferred once the item was shipped, making CharityStars responsible for final delivery.
The Issue:
* The buyer failed to pick up the package from the post office, causing it to be returned to me.
* I am currently forced to cover the out-of-pocket international shipping costs.
* CharityStars has refused to pay my agreed-upon share of the profit, effectively breaching our supplier agreement.
Lack of Customer Service:
* I have sent numerous emails regarding this issue to Kristy Harwood and Dalila Scialpi.
* Management and customer service have completely ignored my correspondence.
Required Resolution:
I expect CharityStars to honour our contract immediately. I require full payment of my promised profit share and complete reimbursement for the international shipping costs. I will not accept the returned jersey as a resolution, as it became your asset upon shipment.
If this matter is not resolved and paid within 7 business days, I will escalate this dispute to international consumer protection agencies and trade boards.
Sincerely,
Tobias Bichin
KE
Kevin
Mi sono aggiudicato una maglia…
Mi sono aggiudicato una maglia preparata di Totti del 2002/03 e dopo 2 giorni che già avevo pagato l’asta e quindi i miei soldi erano stati già trattenuti, mi mandano una mail dicendomi che avevano sbagliato a piazzare l’asta e che mi facevano un rimborso senza sopperire alla consegna del oggetto.
Sconsigliatissimo, affidatemi a memorabid piuttosto.
MF
Mary F.
Esperienza orribile
Dopo 22 giorni dal pagamento dell'asta vinta, ho avuto un rimborso dopo un loro gravissimo errore. (Scambio di item).
GC
Gabriele C.
Terribile. Truffa
Terribile.
Acquistato all’asta un opera di Salvador Dalì in cui dicono di spedirlo con certificato d’autenticità.
Il quadro arriva senza certificato e alla richiesta di spiegazioni non mi viene data risposta. Sono alla terza mail.
Fate molta attenzione!
DT
Daniele T.
CONTENUTO DIFFERENTE - TRUFFATO! ZERO ASSISTENZA!! ATTENTI
DIFFIDATE DA CHI NON VI TUTELA! SCAM E TRUFFA SU UN LORO PRODOTTO, ASSISTENZA PESSIMA!!
Effettuato acquisto di Mystery Box con dicitura "Porta la tua collezione di cimeli basket a un livello superiore con questa esclusiva Basket Mystery Box! All’interno scoprirete incredibili oggetti, scelti con cura per gli appassionati di basket e i collezionisti.
Questa scatola include: 15 Canotte ufficiali da pallacanestro provenienti da vari cestisti e club".
Pacco arrivato con canotte relative non a club ufficiali e di cestisti, ma con maglie prive di nomi di giocatori e tutte di squadre amatoriali o regionali come ad esempio (Adriatica Basket, AP Partenope, Canottieri Milano). Si tratta di un contenuto con valore pari a zero e non conforme a quanto dichiarato. Al momento poca comprensione e tanta delusione dal servizio clienti.
- AGGIORNAMENTO 26.7 - Pur avendo risposto via mail, l'assistenza è da due giorni che non fornisce più risposta. Sono veramente scioccato per il pessimo trattamento che sto subendo
- AGGIORNAMENTO 30.7 - Ancora in attesa di risposte dall'assistenza, inspiegabilmente lenta. SEMPRE PIU' DELUSO DA QUESTO SITO!!!
AL
Alfredo
Vinco un lotto di oggetti, ma ne ricevo un altro !
Vinco un lotto di oggetti, pago e mi arriva.
Apro il lacco (già semi-aperto) e non trovo la giusta quantità del prodotto.
Contatto l'assistenza si scusano, la traduzione del lotto in asta non era corretta a questo punto mi chiedono se voglio proseguire con il reso.
Specifico che voglio proseguire col reso e ricevere un rimborso completo.
Il supporto accorda il reso e mi invia l'etichetta di spedizione specificando che sarebbe passato il corriere a tale ora di tale giorno.
Il corriere non passa, io li avverto e loro mi dicono che hanno riprogrammato per il giorno successivo.
Attendo anche il giorno successivo, ma nulla.
Allora contatto di nuovo l'assistenza e da questo momento non ho più risposta, nulla non si fanno più sentire.
Al telefono c'è una voce registrata che dice di lasciare un messaggio in segreteria e che mi avrebbero Ricontattato, ma così non è stato.
In conclusione ho un lotto che non era quello indicato e soldi persi.
Ho inoltrato la richiesta di reso lo stesso giorno che ho ricevuto il lotto con foto allegate.
Conclusione: non accostatevi a questo sito di aste se non volete ritrovarvi in queste condizioni.
Davvero pessimi !
JK
Jasonn K.
Selling fake jerseys after stating it is "Official"
I got some good products here, I used to enjoy the experience until I found out they got me a fake jersey. I recently bought "Erling Haaland's Manchester City 2024/25 Signed Official Shirt". It clearly says it is an "official" shirt, but doesn't seem so. As the style no in the tag says: 752576-01 with a 41 written in a pen on the inner tag, which gives me information that it is completely fake. I searched up the style no and a fake Uruguay national team jersey came out. Also there were many people who were saying that these types of jerseys are fake, with different style no. and a pen mark on the inner tag. It looks like the jersey itself is completely fake, after stating that it is an "Official 2024-25 Manchester City Home Shirt". I used 300 British Pounds + 60 British Pounds for service, shipping, etc. A total of 365 British pounds, and you sent me this fake jersey? You guys should have said that it is a "replica" jersey, instead of an official one, since it looks like it is the case. This is absolutely absurd. Ridiculous.
Response from CharityStarsApr 4, 2025
Dear Jasonn,
Thank you for reaching out to us regarding Erling Haaland's Manchester City 2024/25 Signed Official Shirt.
We understand your concerns and appreciate your patience while we conducted further verification.
We've already sent you a couple of emails, but to ensure everything is clear, we’ve outlined the key points we previously communicated below.
We contacted Manchester City’s official shop, and they confirmed that they operate using item numbers rather than style numbers. When the item number is entered into their system, the shirt does appear as a valid product. We also reached out to the donor, who stated that the shirt was obtained directly from Manchester City, although they are unable to provide proof of purchase.
Our internal checks approved the listing based on the Certificate of Authenticity provided with the shirt, which we cross-verified with Manchester City.
That said, we're happy you decided to keep the jersey!
Feel free to contact us for any further queries.
The CharityStars Team.
SJ
Sjiekdefriek
Poor service
The first experiences were actually very good, but the service declined dramatically. I have won 14 auctions for football jerseys. 11 jerseys I have at home. One was not shipped yet while paid for 10 days ago and two auctions recently closed. The shipping costs are described as "minimum €15", but in reality they charge €34,49. When I complained the first time about the high charges, the customer service manager mentioned that it is the price for maximum 4 jerseys that can be combined for auctions won in one week. However, there is a pattern in how they try to charge extra shipping costs. You receive an email that the jersey will be shipped in 1 week, or in 2-4 weeks. But mostly, after payment, the shirt is shipped immediately, so for any running auctions you will be charged €34,49 again. When this happened, I wrote to the customer service manager again and he mentioned that I needed to write when I was bidding on another item, so he could request combining the shipment. So when I did that, he mentioned that this was not needed, as "their system would recognize it automatically". Of course it didn't. I have written so many times to have wrong calculated shipping charges removed. So this time, won an auction again, while another auction was finishing in a few days. I decided to wait with payment, to avoid being charged €68,98 instead if €34,49 for shipping. Guess what. Suddenly, my account has been locked. Not even all jerseys I paid for have shipped. Ridiculous.
Response from CharityStarsMar 26, 2025
Dear Vincent,
Thank you for your feedback. We are sorry to hear about your dissatisfaction, and we would like to clarify some points regarding your experience.
The shipping cost mentioned in each auction is the minimum rate applicable for that item, depending on the destination country. For example, if a lot is shipped from our Italian warehouse to an Italian address, the cost is €14.99. However, if it is shipped from Italy to Spain, the cost is €23.49, based on the best-negotiated rates we have with our courier partners.
Regarding shipping times, as stated in our Help Center, we commit to delivering lots within 2–4 weeks depending on the shipping and destination countries. In your case, all shipments were dispatched on the same day of payment, except for two instances where the delay was 5 and 7 days, respectively.
As for the one lot that has not yet been shipped, this was done at your request, as you wanted to combine the shipment with other items you planned to win in the following days. However, despite 7 days having passed since the auction ended, you have not yet completed the payment for those items. We have made an exception by keeping the lot on hold, even though, as per our Terms of Service (which you agreed to), payment should be made within 3 working days after the auction ends.
Lastly, regarding your account block, this was an automatic system action, as we strive to ensure the validity of bids. When a lot is won but remains unpaid, it does not only affect us—it primarily impacts the donors and, most importantly, the charities that rely on these funds for their projects. However, as a goodwill gesture, our Customer Care team promptly reactivated your account as an exception.
Given the multiple exceptions we have granted, we are unsure why you felt the need to leave this review. That said, we remain open to resolving any concerns you may have. Unfortunately, despite our numerous attempts to contact you via email, phone, and even WhatsApp this morning, we have not received a response from you in the past week.
We value our customers and always aim to provide the best service possible. If you would like to further discuss this matter, please do not hesitate to reach out.
The CharityStars Team.
