customer
Unexpected fee
I ended up winning a bid for a hotel room but had an unexpected buyer's premium of $50. I went back to look closely and could not find it in the fine print. I would have taken that into account before making my final bid. It would have been cheaper for me just to reserve a room but I understand it was a good cause.
Response from CharitybuzzOct 4, 2022
Thank you for taking the time to provide us with this feedback. Our buyer’s premium not only helps us maintain a competitive space in the industry, it allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity. It's denoted in our conditions of sale, and our customer service team is always available if you have any other questions about our platform, or the redemption process for your recent win. We appreciate your feedback, and your support of a worthwhile cause.