CharitybuzzReviews of charitybuzz.com

Response from CharitybuzzDec 3, 2022

We appreciate you taking the time to share this feedback. We make sure to disclose our buyer's premium fee in several places around the site, but we're always working to improve the customer experience, and this is something that we'll be sure to keep in mind. We also want to note that anything won through Charitybuzz is considered a purchase, and not a donation, and subject to sales tax when applicable. We hope that you had a great time at last night's show, and are available if you have any additional questions about our platform.

Response from CharitybuzzDec 2, 2022

Hi there- thank you for this insight. Charitybuzz's buyer's premium fee allows us to maximize our impact, and the amount of money that we're able to raise for worthwhile causes. Your feedback as our customer is helpful in our efforts to continuously improve our platform to better serve all of our customers, as well as these charities. We're looking forward to helping you redeem your first win with us, and are available if you require assistance at any point.

Response from CharitybuzzNov 30, 2022

Hi there - thanks for writing in. We want to make sure that you get your shipping and tracking information, and have asked our shipping team to get in touch. You can expect to hear from a team member within 24 hours, and they'll be able to further assist you with the shipment of your item. We're sorry for this delay, and are available if you have any further questions.

Response from CharitybuzzNov 30, 2022

Thanks for reaching out. We apologize that you haven't received your tracking information yet, and want to make sure that you receive your item in a timely manner. You can expect to hear from our shipping team within 24 hours, and if you have any additional questions, they would be more than happy to assist you.

Response from CharitybuzzNov 29, 2022

Congrats on your most recent win! Thanks for the kind words here. We're happy to have you back on the site and looking forward to working with you more in the future.

Response from CharitybuzzNov 28, 2022

Hi there - thanks so much for leaving us this review. We're thrilled that you've found Charitybuzz, and that you're having a great experience with our platform! We're seeing that your items have been delivered, but if you require any further assistance, our shipping team is here for you. Thanks again for your support.

Response from CharitybuzzNov 28, 2022

Thank you for this feedback, and for your continued support of Charitybuzz! We always strive to make the customer experience as easy as possible, and love to hear from people having a great time using our platform. Congratulations on your latest win, and please let us know if we can assist you with your trip in any way.

Response from CharitybuzzNov 28, 2022

Thanks for leaving this review, and congratulations on your first win with Charitybuzz. We appreciate hearing from our customers on how we might improve our platform. The additional fees that you were charged include our buyer's premium fee, shipping and handling fees, and sales tax. We do disclose these fees in multiple places, but we're always looking to optimize the customer experience, and will be sure to keep this feedback in mind going forward. Our shipping team will be in touch with tracking information, and would be happy to further assist you with your win. Thanks again for taking the time to write in.