Charitybuzz Reviews | Read Customer Reviews of charitybuzz.com

CharitybuzzReviews of charitybuzz.com

3.7261 reviews
Home Goods Stores
437 5th Avenue, New York, New York

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Charitybuzz

About Charitybuzz

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more.Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.

Charitybuzz (charitybuzz.com) has 261 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: charitybuzz.com
Website: charitybuzz.com
Category: Home Goods Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Charitybuzz reviews

261 approved reviews, newest moderated first

Rich
Nov 3, 2023
Charity Buzz Reps EXCELLENT
Greetings Charity Buzz Reps; I would have rated FIVE Stars except for the 'hidden' buyers premium add on. That was explained by JoJo (excellent customer service rep) and was adjusted on my first time bid. I have looked at other items and expect to follow more. (Missed a few that closed.) So thank you for assisting charities and continued successes. All the Best, Rich
Response from CharitybuzzNov 3, 2023
Thanks so much for this feedback, and congratulations on your first win with Charitybuzz! We agree that Jojo is excellent, and are so glad that they were able to assist you with this lot. You should be all set to book your trip at your convenience, and our customer service team remains available should you ever need help, or have any questions about our platform. Thanks again for leaving a review!
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Donald O.
Nov 2, 2023
Easy interface and a great cause to…
Easy interface and a great cause to help out!
Response from CharitybuzzNov 2, 2023
Hi there- thanks so much for taking the time to leave us a review. Congratulations on your first win with Charitybuzz! We're so excited that you've found our platform, and that you're joining us in our mission to raise money for worthwhile causes. We know that you're going to have a great time redeeming this package, and our customer service team remains available to ensure that you continue to have a great customer experience every step of the way.
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david O.
Oct 28, 2023
Good communication
Good communication
Response from CharitybuzzOct 30, 2023
Congrats on your win! We're very happy to hear you're having a good experience and enjoying the communication so far. Our customer service team will be reaching out with next steps to continue that and make sure you are good to go!
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Natalie B.
Oct 20, 2023
I won a bid and got ready to plan and…
I won a bid and got ready to plan and book, only to be slammed with a dollar number I DID NOT EXPECT NOR PLAN FOR. I called their customer service and got a voice answering machine (who does that!?) and sent 2 emails waiting to understand what went down. There is almost a $2k difference between what was posted (and I bid for) to what I am actually paying, my credit card even flagged it for me. $2,000 is a LOT OF MONEY, this is not admin fee that you can "just pass along". This made me look up reviews ( I know a bit late) and now I do think they are a scam! Shame on this organization for calling themselves a "charity". So so disappointed. Edit: CharityBuzz contacted me and explained how the premium fee works (20%), although to me it was not 100% transparent on their site, they have it listed in their terms and conditions. They waived the fee for me and I appreciate that. I am now happy with my winning. Also, I learned that they are in fact not a charity themselves. Rather use their platform to connect people directly to charities who have brought donated items/experiences up for auction.
Response from CharitybuzzOct 24, 2023
Congrats on your first win! We are truly grateful for your understanding and your willingness to work with our team to get on the same page about our platform and how it all works. We are of course very excited to help facilitate this win for you and our customer service team will continue to be in touch to ensure you have everything you need and that your experience through the JetBlue Foundation exceeds your expectations!
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William B.
Sep 26, 2023
Easy to bid
Easy to bid & several emails telling how to collect the prize after I won.
Response from CharitybuzzSep 26, 2023
Congratulations on your win! Thank you so much for taking time to report back your experience with the platform. We're very happy that the next steps were clear and we are looking forward to making sure everything to continues to go well for you from hear on out. Our customer service team is always happy to help if you need anything at all. Thank you again!
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Kip B.
Sep 23, 2023
We thought we had lost out on the…
We thought we had lost out on the experience. We sent an email so that we could learn in the future about the auctions. Jasmine phoned us and helped walk us through things. Great service and a great charity!
Response from CharitybuzzSep 25, 2023
Thanks for taking the time to leave us a review; we're so glad to hear that everything worked out! As you already know, you're in great hands with Jasmine, and she would be more than happy to assist you at any point if anything comes up. Thanks again for this feedback, and we look forward to you redeeming this incredible experience.
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Skrocki, C.
Sep 22, 2023
Great fun but read all the guidelines and rules
I would tell people to make sure and read the conditions of sale before bidding. There is nothing unusual, but for a first-time buyer, I didn't know about the buyer's premium which could put your budget out of range. Overall Charitybuzz does a great job with keeping you informed of your bid and that monies do go to a good cause.
Response from CharitybuzzSep 22, 2023
Hi there- thanks so much for leaving us a review. We are always striving for a positive customer experience, and while we recognize that there is always room for growth and improvement, we love to hear from customers who are enjoying using Charitybuzz! We're excited for some changes we have in store in the coming months that we think will make everyone's user experience even better, and will help us to continue our mission to raise money for worthwhile causes. Thanks again for writing in and sharing your thoughts.
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Consumer
Sep 22, 2023
Buyer beware
I’d like to say I am excited to win my bid but the buyers premium was a totally unwanted surprise. I’ve read the reviews NOW and see it’s the same for a lot of folks. You don’t need to respond with the canned “customary for auction houses to improve the experience “. What you DO need to do is make it clear. If my bid is $5,000 you can clearly post the TOTAL charge before I hit confirm so I know what I’m paying. I hope others read these reviews before they bid. Please stop saying you’ll look into it. This is not a difficult change. The only reason you aren’t doing so is that you’ve likely decided that fewer people will bid when they know that you’re charging a 20% premium. Bad customer service. Edit - Charitybuzz reached out to me and explained their charge and since I was a first time winner, they graciously refunded the charge I will know in the future and will add in the 20% but I hope to continue bidding (and winning) more future items to assist with charity and enjoy unique trips and items.
Response from CharitybuzzSep 22, 2023
Thank you very much for the note! For what it's worth we do truly appreciate the candor and feedback on this subject. We always want to deliver an incredible customer experience and I'm confident we can still do that here. We'd like to connect with you further but can't locate your account based only on the information here. If you reach out to us at [email protected], or give us a call, we would welcome the chance to turn this around for you!
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