ChargePointReviews of chargepoint.com

Horrible experience. The home charger failed under warranty (3 years). I called, spent an hour on the phone with "level 1 support" and was told another "level 2 support" agent would reply within two business days. Three business days later I called and they said they still needed to review the case. The logs were available (it is connected) and the product is under warranty and the company refuses to replace the unit. The contact center agent put me on hold for nearly 30 minutes and stated the same script over and over again (I apologize and someone will get back to you). This is not acceptable for a company that provides home charging equipment. ChargePoint has the logs, did the testing, and refuses to honor their warranty terms in a "reasonable" amount of time. The executive in charge of customer service should be replaced and be ashamed of their commitment to their customers that pay $700 for a unit.

Tout est à éviter chez ChargePoint. Ils font des prélèvements automatiques sans consentement pour recharger le porte-feuille, ensuite cet argent est bloqué et irrécupérable. Il est presque impossible d'obtenir de l'aide du support. Même fermer son compte est extrêmement compliqué voire impossible. Evitez!

Unreliable at several locations. Cost is astronomical for an EV charge as they continue to charge your credit card, even though your car has completed charging. App did not work, so had to use credit card at the station. I have very little confidence in ChargePoint. They are making a lot of free money.

Attention car il y a des prélèvements automatiques qui sont faits à votre insu bien évidemment et donc on se retrouve vite avec des prélèvements de 10 ou de 30 € alors que on en a pas vraiment besoin aujourd'hui j'ai encore 15 € de crédit j'ai fermé mon compte mais je ne sais pas comment les récupérer. Je rappelle que j'ai eu mon câble coincé pendant toute la semaine et que malgré mes relances et mon numéro de dossier rien n'a été fait. Il a fallu couper le générateur principal afin de pouvoir déverrouiller mon câble.

Mon cable est resté coincé !!!! Ca fait deja deux jours qu'il reste accroché sur la borne et personne ne viens m'aider!!!!

System fails multiple times. The data keeps getting deleted from the account so cannot charge work for electricity used. System repeatedly failed to connect to the internet. Not worth the money.

I wouldn’t even give 1 star. This company seems to be taking funds time and time again out of my account - this must be illegal. Our first EV charge experience away from home, the instructions made out the app had to be installed, I have had four transactions for what was actually only £5 of charge yet multiple £10 and £15 transactions on multiple days. Customer service line very difficult to hear clearly when I complained. I think I will have a refund but who knows…..

A very disappointing experience. First a 20 minute mission to get the app installed and link bank cards and Paypal to it so that the charge point can accept payment. So, yet another annoying app on my phone for yet another charge company. Why you simply cannot use a credit card as you can in most petrol stations I cannot imagine. Then I discovered that your account is credited with 10€ and not the amount you actually used. When the credit drops to 5€ you are automatically charged another 10€. This is utterly ridiculous and basically theft as you can never use that last 5€. Having to use yet another clunky app is bad enough but having such an idiotic system for payment is beyond comprehension unless Chargepoint's mission is to annoy their customers? Then I received an email saying that if I did not unplug my car as soon as it was charged I would be billed at 13 centimes a minute!! until I unpugged it. No doubt this is to stop people using a charge point when others need it but I was the only EV in a charging area with 30 bays. How hard could it be for their system to recognise that and only apply this charge when the bays are all in use? This stupid system makes no allowance for the real world, mothers with young children, disabled people with doctor's appointments etc. Maybe not everyone can get back to unplug in time. Frankly, I find this disgusting and for this reason alone I will never use ChargePoint again, they can keep my 5€ I can never use, it was worth it to learn what a shoddy company this is. No reply to my emails of course. But the absolute joke was the 15 internal combustion cars parked in 15 of the bays not plugged in, taking away spaces for EVs and not being charged one centime for being there while paying customers are charged almost 8€ an hour!!!!! If they are late unplugging. Not surprising there is so much reluctance for drivers to switch to EVs when you come across this kind of exploitation and ill considered nonsense. Whether my car charged well and the cost of charging all pales into insignificance against this kind of monumental idiocy. I see from the other reviews here on Trust Pilot that I am far from being alone in my criticism. Pitiful.