ChargePointReviews of chargepoint.com

Absoluter Müll! Man benötigt speziell eine Karte dafür oder muss sich in der App registrieren. Um mit Paypal zu zahlen hätte man auf die Internet Seite gemusst. Die Seite war aber so benutzerunfreundlich, dass das auch nicht funktioniert hat. Nachdem wir ewig rumgetan haben, haben wir es einfach gelassen. Wenn man nicht mehr genug Akku hat und an so eine Ladesäule gerät, ist man aufgeschmissen. Viel zu kompliziert.

chargepoint a des disfonctionnements retire 2 fois le forfait et des frais de stationnement a 12,80 E de l'heure en France on peut pas les joindres par téléphone

Ruckbuchung auf Paypal dauert ewig. Konto wird einfach wieder mit 10€ aufgeladen obwohl nicht benutzt wird. Nur telefonisch erreichbar.

Chargepoint provides charging services for my employer and about 40% of times their stations fail to work and you have to rejoin a waitlist. Chargepoint has no process to take customer complaints and no ticketing system to track customer issues, they don't care about their customers. The station numbering system is very poor and you have to park your car and get out of your car to figure out the station number and often the plastic is decomposed and you cannot read the content and the station number.

Do not use this company if you can possibly do so...... Ok so they charge your card with £10 to hold in your account. Sorta ok with that, the only time I charged with them after about 6 months, was a v short charge worth £7.03. after this they then charged my credit card £30. I immediately closed my account 3rd Jan 2024 and still no refund..... For the £30 charge I have raised a dispute with my credit card who sided with charge point, because they have my credit card details, so it's a valid charge. I've reopened the dispute as charge point have not complied with their own t&C's which say when balance goes below auto reload level they will charge you the higher of £10 or the average use of through their app/account. Only used them once in over 6 months..... Credit card company are reviewing currently. All as I get from charge point is an email every now and again saying they are having problems with their systems and you'll get the money, just wait a further 14 days..... In my mind they are a bunch of criminals and couldn't give 2 f's about their "customers"

Extrem unseriös. Berechnet deutlich zu hohe Ladegebühren und reagiert dann nicht auf Anfragen.

We have had our two chargers installed for three years and the support contract was renewed in October at a cost of £1,620. One of our chargers has mysteriously managed to uninstall itself in December and requires an engineer to set up the charger again. I have chased this up weekly and keep being told the support team will get in touch but they don't reply, even when their colleagues are forwarding emails telling them to respond urgently. There is no way to speak to the service team directly and nobody seems to care about customer service at all. We are now trying to request a refund for the support contract and will buy new chargers from an alternative supplier who will hopefully provide some kind of support.

This company will auto charge your credit card even if you are not charging or below the minimum threshold. They ended up charging me 7 times within an hour of $10 each totaling $70 which makes no sense. I never charged more than that a session. Customer support was unable to resolve via phone, social media and email. They stopped responded and are blatantly stealing from customers with stored CC info. Beware!!!