Daniela
Difficult to return items
I’ve been waiting 10 days for a return label. I called 5 times, e mailed them 3 times. While over the phone they are very polite, no one is able to solve the issue. It’s always some other department that handles it. No luck trying to speak to supervisor. I had to order a different item so now I have two and they are not cheap YOU ASKED TO EMAIL YOU BUT YOU DID. OT PROVIDE AN EMAIL TO REPLY BACK. PLEASE DO
Response from ChargePointAug 19, 2026
Hello Daniela, We sincerely apologize for the inconvenience and frustration you've experienced. We understand how concerning it is to have waited 10 days for a return label despite multiple calls and emails, especially after having to purchase a replacement item while still holding the original one. This is not the experience we want our customers to have, and we appreciate you bringing it to our attention. To help us investigate this matter and provide the appropriate assistance, could you please share the email address associated with your ChargePoint account. Once we receive this information, we'll review the details and work with the relevant team to help resolve this issue as quickly as possible.