ChargePointReviews of chargepoint.com

**WARNING DON'T USE CHARGEPOINT** While travelling back from our holiday we used the chargepoint EV charger at York Designer outlet today. I wish I had read these reviews first. Initially I tried to use my bank card twice and it didn't work, just stating "declined". With no warning I have since found this took a pre authorisation of £15 each time. I didn't realise this at the time so I unknowingly went on to download the app. Again, with no warning I have since learnt this took a further £50 pre authorisation, just for using the app. I then charged my car, which cost a total of £5.98 for 1 hour 30 minutes and when I arrived home I received an email saying don't worry, we'll keep topping your account up when it falls under £10!! This led to me checking my bank and finding for a £5.98 charge a total of £90 had been taken/held from my account. I tried to contact customer service and couldn't and tried to remove my card details and couldn't. It won't let you take your deal off their app. It's absolutely shocking as it seems I've now been signed up to a subscription without me realising and with it not being clear. I'm hoping eventually the pre authorisations will drop off but like others they have charged me £10 for a £5.98 charge with no way of getting a refund for the rest. I've had to freeze them taking anything more given my "chargepoint account" is below their £10 credit rule, despite me not living close to a chargepoint. Awful. Take my advice and keep away from this company. It's not worth the stress or expense. I have let the designer outlet know but I anticipate there is nothing they can do in this situation.

HOME FLEX worked great in the first month, but now it loses the wi-fi connection and fails every charging session. I have to go to the breaker (I am crippled and breaker box in basement, so I drag my butt down a stair at a time), turn off, turn back on, reset the WIFI (access point is 9 inches away in same wall). Half the time, won't connect to the network. When it does connect, the charging session will last anywhere from 2 to 30 minutes. Support is terrible, I entered multiple tickets with no response. can't make a warranty claim because the app won't let you enter the station's MAC address as it does not accept the ":". Wish I had spent the extra $200 and bought the Ford hard-wire charger. I am now stuck with slow charge for the Mustang Mach 3 or paying out the nose for FAST CHARGE. $1800 for the installation of a unit that does not work. Suggest looking past this one.

This is possibly the worst app and the worst service overall. The app is designed to waste your time. Besides, they don't put any effort in maintaining the stations.

I used this charger as it was the only available in the area, and after spending about £5 on charge, the company later informed me my balance had gone below £10 so they had' topped up' my account. This is outrageous, storing customers; money without warning and without reason. Even if it is mentioned in the small print somewhere, it stinks! Very dishonest and unnecessary. And the worst thing is its almost impossible to get it back, or even complain about it because their online form asks for a MAC address/code which I cannot find. I'm fuming! AVOID!!!!

Habe mein Auto Dort geladen Standort Perg Österreich Und zahlte mehr für die Stehzeit als für den Strom Eine Geld zu verlangen während der Ladung geht gar nicht , Infrastruktur Belegung sehe ich ein wenn dann sein Auto voll stehen lässt Diese Lade Säulen sind die Ultimative Abzocke! Kann nur jeden raten diese zu Meiden

Just cant stop charging my car. Try to contact the client service. What a disaster !!! Try to explain more than 10 Times the problem but the guy always ask me stupids questions instead of stopping the charge. I will do a few kilometers more to use another company charging point.

I used a ChargePoint public charger at a hotel recently. It worked well, first time, but was very expensive. It was made even more expensive by the fact that every time your balance goes below £5, £10 is automatically taken from your bank account to top it up! I left the hotel with over £8 credit on my account - credit that I am not likely to get back ever as there are no ChargePoint chargers near me! Basically, they have stolen money from me. I should’ve just used one of the other mini chargers nearby! In response to the reply below, I’m not sure how I can reply with my email address without adding it to this review (which I don’t want to - I get enough SPAM as it is!). Please provide me with your contact details, and I will send it.

J'ai été debité pour provision mais jamais remboursé.