ChargePointReviews of chargepoint.com

Cool and slick at first. Terrible customer service. Terrible product. Two months after installation the charger malfunctioned and I still wasn't able to get in touch with anyone from their company. We switched to a smaller company and we're so happy. I would recommend KWEV over chargepoint.

Zunächst lief alles gut. Der Preis an der Ladesäule schien fair und die Aktivierung funktionierte wunderbar. Glücklich, dass dieses Mal dieses Ladesäulenchaos nicht so schlimm war, ging ich rüber zu meinem Arzt. Dann Zuhause angekommen der erste Schreck: es wurden einfach 10 EUR abgebucht, da mein "Guthaben" nicht mehr höher als 5 EUR war. Welches Guthaben, dachte ich. Dann kurz recherchiert und tatsächlich bucht Chargepoint ohne nachfragen 10 EUR ab. Kurz geärgert und den Support angeschrieben, dass ich gerne die 10 EUR wieder hätte. Statt einer adäquaten Antwort wurden am nächsten Tag weitere 30 EUR abgebucht. Bevor mir der Anbieter jetzt täglich einen immer höheren Betrag abbucht, habe ich mein Konto gelöscht. Das Ganze liegt nun bei meinem Anwalt, da ich auf solche Betrügereien keine Lust habe. Insbesondere mich darum kümmern zu müssen.

Quel idiot j'ai été, j'ai commandé la carte avant d'avoir vu le mode de paiement. Chargepoint débite de 10€ à chaque charge dès que le solde tombe en dessous de 5€. C'est une arnaque. Je m'arrange pour avoir des charges de 7 à 8 €. Donc 10€ prélevé à chaque fois. Je suis contre ce système de prélèvement automatique. Dès que je recevrai la carte je la fous à la poubelle, je n'utiliserai jamais Chargepoint. J' ai désinstallé l'application.

The physical charging experience was fine. However, I activated the session by setting up an account in the app with a credit card. Instead of simply charging me for the charging session, they charged $10, from which they deducted the charge for the actual session. They further declared that they will automatically add $10 to my account when the balance falls below $5. None of this was mentioned in advance, unless it was buried in pages and pages of illegible T&Cs. And the charger itself could accept direct credit card payment. They are scamming customers to hold funds unnecessarily. Despite the ChargePoint reply, nothing is changed here. You have a valid credit card on file. If desired, you could put a hold on that card for a certain amount before authorizing charging. Instead, you've chosen to hold customer funds hostage, and without making this transparent or offering reasonable alternatives. This means that you are actually charging more for your service than the advertised rate due to the overcharge and holding of funds. This is scamming your customers.

We ordered the wrong part. They would n't take it back. After a long conversation, they issued a return order. We FedExed it and no refund of $212 approx. Called back, wrote email; they said they could not process it without the tracking number. Got the tracking number from FedEx and emailed it. Noreply. Theyclosed the case.

L'application n'est pas fluide du tout et pas ergonomique. Elle n'est qu'à moitié en français. En cas de problème sur une borne de recharge ou sur l'application, vous êtes livré à vous même. Tout est bien quand tout fonctionne bien Hein.

Absolutely terrible. One of the most expensive home chargers on the market with non-existent customer support. Will work for half-a-year then it's garbage. Get any other brand's charger, stay away from this as far as you can get.

**WARNING DO NOT USE CHARGEPOINT** I went to open an account yesterday at my local chargepoint. It wanted £50 preauthorisation charge...estimating £45 for 15 minutes charge. No chance. Decided to charge elsewhere on my journey. Unfortunately I ended up at a different chargepoint on the a42. I tried 9 times to charge my car... and was charged 9 times.. but my car Didn't charge. Called the helpline to be met by an utterly useless woman who Didn't apologise for rinsing my bank account. I was in tears at this point. Another driver explained that you have to firmly hold in the charger as it authenticates. What????? The lovely man paid for my charge as I had no money left. Without him I'd have been stranded. 24 hours later they still have my money. Luckily I drove to a gridserve one after and had no issues. My advice... steer clear. I thought it was illegal to make profit from reselling energy. How do these guys get away with it?