ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

Showing 399 reviews with 1 star · Clear filters

Dominick L.
Jul 10, 2025
Nice at first long lasting disaster
At first it was nice and neat. After two months half of our chargers went down, and my residents were pissed. Not just the chargers don’t work, I’ve been trying to get a hold of them for 3 weeks now and no response. No call back. No email. If your consideration using charge point for your multi family property, DON’T as it will let your tenants down.
Response from ChargePointJul 11, 2025
Hello Dominick lambordo, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you've encountered. What you’ve described does not reflect the standard of service we aim to provide, especially when it affects your residents and your trust in our solutions. I completely understand your frustration regarding the charger downtime and the lack of response, and I sincerely apologize for the inconvenience this has caused. Please know that we take your concerns seriously. Kindly share your ChargePoint registered Email ID with us and we will take this further from there.
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Mike D.
Jul 10, 2025
Something very suspect about this Company
In Reply to your request for further information, only way I could see to,do that is to update this review?, specifically the login account. This raises another issue that I had. Any attempt to log into app results in “password incorrect” or similar. Attempts to amend password resulted in no email recieved or on web site (I think) stating that no account exists for login in. This was your ID Transaction ID: 0D5333980P4376515 And was sent by PayPal with reference “ Your payment has been sent from my email address which can’t be entered onto a review.! Earlier ….. Something very suspect about this outfit. I installed app which resulted in an email which stated I would be charged £10 on first use. Now almost six months later, system not used and ai get charged £10. Trying to get anyone to take any responsibility is impossible. Support Cases asks for info that does not apply means request is rejected.
Response from ChargePointJul 11, 2025
Hello Mike, Thank you for reaching out and bringing this to our attention. We're genuinely sorry to hear about your experience and the unexpected charge, especially since the service has not been used. We understand how frustrating it must be to receive a charge months later and then face difficulties getting support. That’s certainly not the experience we aim to provide. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Oh N.
Jul 10, 2025
SCAMMED £560 IN ONE DAY FROM ME
THEY HAVE TAKEN £560 IN ONE DAY! And no one can explain why! When I call they just say we have opened a case and that’s that! they cannot confirm where the money has gone either!
Response from ChargePointJul 15, 2025
Hello there! Thank you for bringing your issue to our attention! I understand how frustrating this situation can be, and we aim to prevent such experiences for our customers. Please provide the registered email address for your ChargePoint account so we can look into this and investigate further.
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Customer
Jul 8, 2025
Hacked account
Hacked account. Noticed 10 pre-authorisation transactions coming through one after the other on my bank account. I raised this with the helpdesk to identify the one session that was correct. The person couldn't help with the debit on my account but raised a query with the Finance Department as Critical. 1 week and 5 phone calls later no-one has contacted me to reassure me that this is going to be dealt with. I'm £420 down and feel like I'm hitting my head against a brick wall. The poor person on the helpdesk is not allowed to give out numbers or transfer to someone who can resolve. Very very poor customer service. All I can say is someone has been having a blast round London at our expense!! What a shambles and what a poor poor service for what I thought was a reputable company
Response from ChargePointJul 10, 2025
Hello There! Thank you for bringing this to our attention! I see that your account was compromised, and there were multiple charges on your bank account. As you've already spoken to our support team, could you please provide your ChargePoint registered email address so I can look into this and take appropriate action promptly?
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H G.
Jul 8, 2025
Escrocs
Facturation abusive à fuir. Je m'en suis servi dernièrement et à deux reprises j'ai été débité de 10€ pour une consommation de 3€ la première fois puis 8€ la seconde. Heureusement qu'il existe d'autres solutions plus sérieuses.
Response from ChargePointJul 9, 2025
Bonjour ! Merci d'avoir attiré notre attention sur votre problème ! Je comprends la frustration que cette situation peut engendrer et nous souhaitons éviter de telles expériences à nos clients. Veuillez indiquer l'adresse e-mail associée à votre compte ChargePoint afin que nous puissions examiner la situation et approfondir nos recherches. Remarque : Nous utilisons un traducteur pour vous répondre.
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Moustapha
Jul 7, 2025
À fuir
Recharge ponctuelle à 6€, mais l’app me débite 10€ d’office. Ensuite, sans prévenir, elle me reprend encore 10€ car mon solde était en dessous de 5€ ! Résultat : 20€ débités pour une recharge de 6€. Je n’ai pas l’intention d’utiliser régulièrement le service, mais ChargePoint immobilise mon argent sans mon accord, juste parce que c’est dans leurs CGU. À fuir pour un usage ponctuel.
Response from ChargePointJul 7, 2025
Bonjour Moustapha, Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre votre expérience et comprenons la frustration que peuvent engendrer des frais inattendus, surtout pour les utilisateurs occasionnels. Veuillez indiquer l'adresse e-mail associée à votre compte ChargePoint afin que nous puissions examiner votre situation et vous aider. Remarque : Nous utilisons un traducteur pour vous répondre.
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debbie T.
Jul 6, 2025
My account has been hacked
My account has been hacked, complaint raised two weeks ago and I’m still waiting for someone to contact me. Despite numerous calls and trying to email them (with countless bounce backs) my account is still not sorted and facing a credit card bill on transactions that aren’t mine. Do not trust this company and do not have your bank account details linked to the app
Response from ChargePointJul 7, 2025
Hello Debbie Tooke, We’re truly sorry to hear about your experience, and we completely understand how frustrating and distressing this situation must be. Please accept our sincere apologies for the delay in resolving your issue and for the lack of timely communication. Your security is incredibly important to us. We take all reports of account breaches very seriously, and our team is actively working to investigate and resolve your case as quickly as possible. We understand the urgency, especially with unauthorized transactions involved. Having said that, I see there is an active case logged by you for the same, and we are currently working on this to give you a resolution. Please let us know if you need any other assistance.
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CS
Jul 5, 2025
Vorsicht Betrug !!
Vorsicht Betrug !!! Wir haben Ende Mai einmal unser E-Auto mit diesem Anbieter geladen. Das hat an sich gut funktioniert. Aber man muss gleich seine Kreditkartendaten angeben und es wurden dann erneut 10 € abgebucht, da das Guthaben unter 5€ lag. Und heute Abend der nächste Schock. Innerhalb von 10 Minuten wurde über Ladesäulen 290€ "geladen" und von der Kreditkarte abgebucht. Wir haben die Kreditkarte sofort gesperrt. Support ist am Wochenende nicht zu erreichen. Wir werden es am Montag dem Anwalt weiter geben !!
Response from ChargePointJul 8, 2025
Hallo! Vielen Dank, dass Sie uns auf Ihr Problem aufmerksam gemacht haben! Ich verstehe, wie frustrierend diese Situation sein kann, und wir möchten solche Erfahrungen für unsere Kunden vermeiden. Bitte geben Sie die für Ihr ChargePoint-Konto registrierte E-Mail-Adresse an, damit wir die Angelegenheit prüfen und weiter untersuchen können. Hinweis: Wir verwenden einen Übersetzer, um Ihnen zu antworten.
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