ChargePointReviews of chargepoint.com

Very poor service. No replies when case created for non working station. Phone line went through all options until it transferred me to an adviser at which point I was cut off. Can't add a payment method so I can't use them and they are at my place of work so I'm stranded until I can.

Hätte ich die Bewertungen wohl vorher gelesen.... Auch ich wachte eines morgens auf und bekam eine Notification von der Chargepoint-App, jemand hätte sich über ein iPhone in mein Account eingeloggt. Als ich dann in die App rein bin, sah ich einen Ladevorgang in London, brach diesen sofort ab. In der Nacht wurde wohl das Auto schon einmal voll geladen ~50 €. Gott sei Dank rechtzeitig durch die Notification gemerkt, scheinbar hat es hier manche übler getroffen... Habe dann meinen Account sofort gelöscht. Kann leider kein Vertrauen mehr schenken in die Sicherheitssysteme, sofern hier welche vorhanden sind. Dass sich jemand einloggen kann, von fremdem Handy, im Ausland und ohne eine weitere Authentifizierung Zahlungen tätigen kann, ist mehr als fahrlässig. Hoffe natürlich, dass diese Gebühren nicht zu tragen sind bzw. werde diese zurückfordern, da es eindeutig Betrug ist und seitens des Anbieters Zahlungen ohne Authentifizierung (z. B. Geräte-ID) durchgeführt werden.

Attention, les tarifs affichés ne correspondent pas à la réalité. Vous vous connectez à une borne triphasé type2 avec un tarif et c'est une autre proche en monophasé Shuko à un autre tarif qui s'applique (bien sûr plus cher). Vous avez des tarifs différents en fonction de l'heure, même si vous vous connectez au heures les moins cher, on vous fait payer le prix fort. Je vais donc faire un retour à la répression des fraudes pour faire cesser leurs affichages de tarifs trompeurs. EDIT du 02/12/2025: un mois après toujours pas de réponses. Une vrai arnaque. Edit du 14/12/2025: Rien n'a encore été fait et ils osent appeler pour me demander si tout était OK. Me demande des preuves que j'ai envoyé en Novembre. Me dit qu'elle les voit bien et que cela va aller vite vu les preuves (photos, print écran...)

My account was hacked like many others. Luckily I managed to stop the charge very quickly, immediately changed my password also. This was a really secure password, I never received any email from ChargePoint either. However days later I’m still yet to be able to make contact with charge point as their customer service emails just bounce back. There is no option to remove bank details or remove credit from the account.

Awful. Unauthorised charges were made to my account - when I logged into the app there was no way of removing my bank card details, when I tried to call the UK support telephone number I was met with an automated service which hung up on me, the online support won't let you raise an issue without the EV Charge Point's MAC address and serial number (how would I know those when it's unauthorised/fraudulent use?) and the support email address (which is pretty hard to find on the internet) sends an out of office "Support case creation is no longer available by email". Avoid, avoid, avoid.

My charging station did not detect wifi networks (=>could not modify charging schedules, parameters, etc). They sent me a new one n.c. BUT i had to disburse another 328$ to an electrician for reinstalling the thing! This changes the global acquisition price!!!🤬 So I strongly suggest that you select another company. Station registered at my wifés address (Nathalie Dion)

There was abuse of my account in foreign country, moey was taken from my credit card due to someone else used my account linked with a very strong password. The company expects me to change, password add another payment method ???? before they want to consider paying back my money. Because I completely deleted my account from their site/app , I am not able to do this anymore. I can hardly consider this a correct way to handle abuse of my account, by asking to add payment methods.... Sening mails to their support email is also not read.

I’m yet another customer whose account has been hacked via a data leak and charged £40 for an EV 340 miles away from where I was at the time. ChargePoint know about the hack but have still not credited my account or returned the balance on my account after 3 weeks and several messages. They clearly don’t have any scruples about fraud or security of their systems.