ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

Showing 399 reviews with 1 star · Clear filters

Nicco
Dec 11, 2025
Highly deceptive and dishonest
Highly deceptive and dishonest - over charged me and has taken a further £10 as “credit” that’s no permanently stuck in my account. I’ve used dozens of chargers from different companies, never had an experience this bad. There is choice out there so AVOID CHARGEPOINT
Response from ChargePointJan 6, 2026
Hello Nicco, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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hannah B.
Dec 11, 2025
They take your money and have £10…
They take your money and have £10 sitting in your account for no reason. Doesn’t say it anywhere before you pay. Such slimy trash behaviour
Response from ChargePointJan 6, 2026
Hello Hannah, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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M
Dec 11, 2025
Bedienen sich an der Kreditkarte ohne tatsächlichen Ladevorgang
Mir wurden auch einfach so 75,00€ vom Girokonto gebucht. Angeblich hätte ich einen 7stündigen Ladevorgang in London gehabt. Auf meine Nachfrage ob es eventuell Schwachstellen in deren IT-Sicherheit oder einen Hacker-Angriff gegeben haben könnte, bekam ich überhaupt keine Antwort. Ich bin seit 25 Jahren im Internet unterwegs, aber sowas ist mir noch nicht passiert und ich gehe sehr vorsichtig mit meinen Daten um. Nach ewigem Hin und Her habe ich das Geld erstattet bekommen bzw. meine Bank hat es zurück geholt. Ich kann von der Firma nur abraten!
Response from ChargePointJan 6, 2026
Hallo Team, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen zu hören, und wir verstehen vollkommen, wie frustrierend das gewesen sein muss. Wir nehmen solche Anliegen sehr ernst und setzen alles daran, unseren Kunden zukünftig ein besseres Erlebnis zu bieten. Bitte teilen Sie uns die mit Ihrem ChargePoint-Konto verknüpfte E-Mail-Adresse mit, damit wir Ihnen schnellstmöglich weiterhelfen und Ihr Anliegen umgehend bearbeiten können. Wir nehmen Ihr Feedback sehr ernst und überprüfen derzeit aktiv unsere Bearbeitung von Support-Anfragen, insbesondere bei dringenden Problemen.
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Kelly A.
Dec 9, 2025
Terrible Customer Service - No Help, No Follow-Up
I’ve never dealt with customer service as disappointing as ChargePoint’s. I’ve sent multiple emails, and every time they reply with a reference number, but they never actually respond or follow up. Weeks go by with absolutely no resolution. I also tried calling their support line, and the experience was just as frustrating. The representative I spoke with was difficult to understand, and when I politely asked for clarification, he became irritated instead of trying to help. Even worse, he didn’t resolve my issue. He just asked me to redo all the same steps I had already done on my own, which accomplished nothing. It was clear he didn’t know how to fix the problem and didn’t seem to care about trying. Overall, ChargePoint’s customer service is awful. I genuinely hope no one has to depend on them in a situation where support actually matters, because you won’t get it. Update: I cannot find any way to provide my account email privately through Trustpilot, as the company did not open an information request. Still waiting for support.
Response from ChargePointDec 11, 2025
Hello Kelly Anner, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. Kindly request the registered email address associated with your ChargePoint account and assist you accurately and ensure your concern is handled promptly. We take this feedback seriously and are actively reviewing how we handle support tickets, especially for time-sensitive issues.
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Laumier
Dec 9, 2025
arnaque !!
arnaque !!! 3 prélèvements , 120€ en tout !!!!dont je ne suis pas à l'origine, j'exige d'etre remboursée!
Response from ChargePointDec 11, 2025
Bonjour Laumier, Nous sommes sincèrement désolés d'apprendre votre récente mésaventure et comprenons parfaitement votre frustration. Sachez que nous prenons ces préoccupations très au sérieux et que nous nous engageons à améliorer l'expérience de nos clients à l'avenir. Cela étant dit, je constate qu'un ticket est déjà ouvert à ce sujet. Je vais le transmettre à l'équipe concernée afin d'éviter tout autre oubli.
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Vicki D.
Dec 8, 2025
ERROUNOUS Charges
Horrible customer service they will virtually say anything to get away with overcharging. YOU ARE NOT AT fault. They want to claim the tempo hold is necessary but there is nothing temporary about 50 dollars out of your account if their machine is broken.
Response from ChargePointDec 11, 2025
Hello Vicki Diop, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. Having said that, I see there is an active case logged for the same. Let me elevate this to the appropriate team and avoid any further misses.
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Valérie B.
Dec 5, 2025
ARNAQUE
J’utilisais ce service et application à l’occasion mais là mon compte a été piraté et ils ne veulent pas rembourser : un prélèvement PayPal a eu lieu mais ils me demandent de remettre mes coordonnées bancaires (que j’ai retiré quand j’ai vu l’arnaque) sauf qu’ils envoient en même temps une demande de paiement automatique de 30€ pour abonnement ? Ce site est une arnaque aujourd’hui / le SAV déplorable
Response from ChargePointDec 11, 2025
Bonjour Valérie Bertero, Nous sommes sincèrement désolés d'apprendre votre récente mésaventure et comprenons parfaitement votre frustration. Sachez que nous prenons ces préoccupations très au sérieux et que nous nous engageons à améliorer l'expérience de nos clients à l'avenir. Cela étant dit, je constate qu'un ticket est déjà ouvert à ce sujet. Je vais le transmettre à l'équipe concernée afin d'éviter tout autre oubli.
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B T.
Dec 5, 2025
This service is horrible
This service is horrible - Chargers fail and they will still charge you for the idle time. Also they have recently added a $75 hold for charging without an account. Which hold sometime gets processed wrongly. I already dislike this service but with the recent data leaks, I’m never charging with charge point again.
Response from ChargePointDec 11, 2025
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. Kindly request the registered email address associated with your ChargePoint account and assist you accurately and ensure your concern is handled promptly.
Report