ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

Showing 399 reviews with 1 star · Clear filters

Angry C.
Dec 17, 2025
HORRIBLE COMPANY DO NOT USE
HORRIBLE COMPANY DO NOT USE EVER! THEY STEAL MONEY FROM YOU AND HAVE ZERO CUSTOMER SERVICE. YOU CANNOT GET A HOLD OF ANYONE, THEY DONT RESPOND TO EMAILS EVEN IF YOU CREATE A CASE NUMBER. I HOPE THIS COMPANY GOES UNDER. I WISH I COULD GIVE ZERO STAR
Response from ChargePointJan 6, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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zolax
Dec 16, 2025
Terrible customer service ! scam
Terrible customer service ! Someone has user my bank to charge and I got charged. after I got in touch with customer service they were saying we will provide a refund. it has been over 3 months now and I am still waiting and no reply on emails either. very very poor and I would not trust this company
Response from ChargePointJan 6, 2026
Hello Team, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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PDD
Dec 16, 2025
Compte piraté comme beaucoup
Compte piraté comme beaucoup, pas de réponse du support client, impossible de supprimer le mode de paiement... A FUIR, société malhonnete
Response from ChargePointJan 6, 2026
Bonjour PDD, Nous sommes sincèrement désolés d'apprendre votre récente mésaventure et comprenons parfaitement votre frustration. Sachez que nous prenons ces préoccupations très au sérieux et que nous nous engageons à améliorer l'expérience de nos clients à l'avenir. Nous souhaiterions examiner ce problème plus en détail. Pourriez-vous nous communiquer votre adresse e-mail enregistrée auprès de ChargePoint
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Zayna S.
Dec 16, 2025
They had charged me twice in one day
They had charged me twice in one day. Then a few days after that they charged me $410 out of my bank account. I can’t get a hold of customer service. Don’t recommend using them.
Response from ChargePointJan 6, 2026
Hello Zayna Sealey, Thank you for sharing your feedback. We genuinely regret that your charging experience left you are feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, and we are currently working on this to give you a resolution.
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RENEE
Dec 14, 2025
This app is looking to steal from you
Looking to charge my brand new, first EV, I downloaded the app and tried to charge my SUV. The app immediately dinged the card in my Apple Wallet for $50, then $75, triggering a fraud alert from my credit union and a block on my card. Right before Christmas. Also? The charger didn't work. I hate these people with all my heart.
Response from ChargePointJan 6, 2026
Hello RENEE, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Ali I.
Dec 14, 2025
They don't care about fraud
Similar to other reviews, I experienced a fraudulent charge on my account. The website interface seems designed to make it very hard to prevent this happening. I contacted customer service who assured me a refund would be given, but they have since stopped replying to emails, there has been no refund, and they don't seem to care.
Response from ChargePointJan 6, 2026
Hello Ali Isaacs, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
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Steve M.
Dec 12, 2025
Shocking. Stay well clear of this company if you can!!
Shocking. Turned up at our hotel in Cirencester and needed to charge the car. Downloaded App and charged the car which was easy and straightforward. Charged £14,58, Totally acceptable. However Chargepoint decided to charge me £30 then two lots of £75 an d then I noticed two charges at Heathrow Airport. Reported to Holland who were lovely but still waiting for a refund. Truly dreadful. Stay well clear if you can.
Response from ChargePointJan 6, 2026
Hello Steve McGlone, Thank you for sharing your feedback. We genuinely regret that your charging experience left you are feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, and we are currently working on this to give you a resolution.
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Udo S.
Dec 12, 2025
Gefährliche Unprofessionalität
Ich bin seit ca. 2 Jahren angemeldet, habe aber nie geladen. Nun wurden iwann im Laufe des letzten halben Jahres der Fa. Chargepoint Kundendatensätze inkl. Passwort geklaut, ob da auch die Kreditkartendaten dabei waren? Gem. Datenschutz-Gesetzgebung müssen sie die Kunden indformieren, was sie aber nicht getan haben. Jetzt wurde mit meinem Kundenkonto in England fleissig geladen. Habe sofort das Passwort geändert, aber da waren schon über 300 von der Kreditkarte abgebucht. Bei meinem ersten Anruf bei der Hotline erfuhr ich vom Datendiebstahl und "ich soll meine IBAN per e-mail senden" damit sie das Geld erstatten können. Es ist wirklich unfassbar, wie hochgradig unprofessionell diese Firma und ihre Service-Mitarbeiter ohne jeden Sinn für Datenschutz agiert und damit Tür und Tor öffnet für Cyber-Betrug. Meine Reklamation wurde bearbeitet, die mehrfach zugesagten Rückrufe erfolgten nie. Aber der gesamte Schaden wurde letztlich auf die - von meiner Bank bereits gesperrte - Kreditkarte erstattet. Und selbstverständlich habe ich im Anschluß umgehend mein Kundenkonto bei diesem Laden gelöscht.
Response from ChargePointJan 6, 2026
Hallo Udo Schnell, vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie mit dem Ladevorgang unzufrieden und enttäuscht waren. Ich sehe, dass bereits ein Ticket zu diesem Thema eröffnet wurde, und wir arbeiten bereits an einer Lösung. Hinweis: Wir verwenden einen Übersetzer, um Ihnen zu antworten.
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