ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint Reviews | Read Customer Reviews of chargepoint.com

ChargePoint reviews

Showing 399 reviews with 1 star · Clear filters

Bor W.
Feb 10, 2026
Mein Konto wurde gehackt/missbraucht
Mein Konto wurde gehackt/missbraucht! Achtung nehmt lieber einen anderen Anbieter!
Response from ChargePointFeb 11, 2026
Hallo Team, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen zu hören, und wir verstehen vollkommen, wie frustrierend das gewesen sein muss. Wir nehmen solche Anliegen sehr ernst und setzen alles daran, unseren Kunden zukünftig ein besseres Erlebnis zu bieten. Wir möchten diesem Problem genauer nachgehen. Bitte teilen Sie uns Ihre bei ChargePoint registrierte E-Mail-Adresse mit.
Report
Morgan
Feb 9, 2026
Une véritable arnaque
Un premier prélèvement de 1€ à la création du compte. Puis 41€ pour 11kw, sachant que l'application m'indiquait qu'aucune charge n'était en cours et que je pouvais donc pas l'annuler. Au final un prélèvement de 51€ au lieu de 41€... Voleurs!
Response from ChargePointFeb 11, 2026
Bonjour l'équipe, Nous sommes sincèrement désolés d'apprendre votre récente mésaventure et comprenons parfaitement votre frustration. Sachez que nous prenons ces préoccupations très au sérieux et que nous nous engageons à améliorer l'expérience de nos clients à l'avenir. Nous souhaiterions examiner ce problème plus en détail. Pourriez-vous nous communiquer votre adresse e-mail enregistrée auprès de ChargePoint
Report
David D.
Feb 9, 2026
Avoid their products and stations, no customer service.
Terrible customer service. I have tried the online customer support form and haven't recieved a response in 6 months. I contacted their support email and have been waiting for 5 months, and then tried their twitter account and I got an initial response asking for more information and then have been ghosted for 4 months. Never seen customer service like this. Would highly recommend avoiding their products and stations as if anything goes wrong there is no one to contact!
Response from ChargePointFeb 23, 2026
Hello David, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
Report
santhoshi M.
Feb 8, 2026
I received a fraudulent charge on my…
I received a fraudulent charge on my charge point app for $451 even thought I left the entire city before 8 hours. This is insane. One of the worst charge point I ever seen. I called up customer support and got refund with the statement that it’s a “one time courtesy” that they are doing a favor. Stealing my money is not a favor that I am getting . How can a car be in two stations at the same time. I got charge for two stations. There is a bug in the station. I never got frustrated in my life for anything. I am going to escalate this case everywhere and all the portals I ever know. I HATE CHARGE POINT. I am gonna report to the authorities as well. The customer support is hell. They don’t even know how to apologies for their mistakes.
Response from ChargePointFeb 9, 2026
Hello Santhoshi, I understand how frustrating this situation can be, we genuinely regret that your charging experience left you feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, we have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution.
Report
dechamps A.
Feb 4, 2026
Des voleurs
On recharge frauduleusement avec mon compte, après avoir réussi à contacter quelqu'un chez eux on me dit que l'on va me rembourser les 70€. Depuis que j'ai communiqué mes coordonnées pour le remboursement comme par hasard plus aucune nouvelle de leur part et impossible de les contacter maintenant. A fuir absolument !
Response from ChargePointFeb 9, 2026
Bonjour l'équipe, Nous sommes sincèrement désolés d'apprendre votre récente mésaventure et comprenons parfaitement votre frustration. Sachez que nous prenons ces problèmes très au sérieux et nous engageons à offrir une meilleure expérience à nos clients à l'avenir. Nous souhaitons examiner ce problème plus en détail. Pourriez-vous nous communiquer l'adresse e-mail associée à votre compte ChargePoint
Report
William M.
Feb 4, 2026
Greed kills
They just incorporated a 25 cent fee to their charging station, on top of charging you to charge their car, on top of the new EV tax most states are incorporating on EVs, on top of the availability issue with charging stations. This is ridiculous. I love my car but this BS infrastructure makes me want to get rid of it. How ridiculous. I am never buying an EV again, it costs MORE as a consumer to own an EV which is insane because this whole thing was advertised as being "affordable". I am now AVOIDING chargepoint chargers unless they are FREE. Thanks for nothing.
Response from ChargePointFeb 9, 2026
Hello William, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
Report
Linh L.
Feb 2, 2026
75$ deposit are you crazy?
75$ deposit are you crazy?
Response from ChargePointFeb 9, 2026
Hello Linh, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. We’d like to investigate this issue further. Kindly help us with your ChargePoint registered email address.
Report
Michiel N.
Feb 2, 2026
Fraudulent charging sessions
In early December, I suddenly saw a charging session in London. I live in another country, 463 km from London. I immediately blocked my cards and changed my password. I have now contacted customer service more than 10 times and I am still waiting for this amount to be removed from my account. Until today, nothing has happened. I also want to close my account, but that’s not possible as long as that balance is still there. I read about a hacking incident — why wasn’t anyone informed about this so we could take the necessary steps to change our passwords? They simply don’t respond. Do they even still exist?
Response from ChargePointFeb 9, 2026
Hello Michiel Neven, I understand how frustrating this situation can be, we genuinely regret that your charging experience left you feeling frustrated and disappointed. Having said that, I see there is an active case logged for the same, we have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution.
Report