ChargePointReviews of chargepoint.com

Sehr schlecht weil: - Funktioniert meist nicht (Stecker wird nach Authentifizierung nicht frei gegeben - Cases eröffnen bringt nichts, diese werden ohne Hilfe einfach geschlossen - Es wird ein Geldbetrag an der Kreditkarte vorbelastet um Guthaben zu haben. Übelste Masche und gehört verboten. - jeglicher Kontakt ist unfreundlich - die Preise sind mittlerweile zu teuer

I am extremely frustrated with how the ChargePoint app handles auto-reloads. The app auto-reloads my account, and each increase happens without my consent and without my control, so the amount keeps going up.. When I contacted support, the only answer I got was that they “can’t do anything.” They told me the reload is based on the average of the last three months of usage, so if I use more, the auto-reload goes up. When I asked if lowering my usage would reduce the auto-reload, they said no. This is extremely frustrating and a clear abuse, users have no control over their own accounts. I specifically requested to set a fixed auto-reload amount of $50, but this request was denied, leaving me completely unable to control how much is being charged to my account. This is completely unacceptable. Users should have control over their own accounts, and this lack of transparency and control feels like an abuse of the system. I’m done with ChargePoint and will be switching to another provider like BC Hydro. I strongly recommend others do the same if they want control over their payments.

I would give this company negative stars if I could. Avoid ChargePoint at all costs! On March 9th around noon, while I was having lunch, I suddenly received two emails from ChargePoint notifying me of two top-ups of £43 each from my credit card. I was shocked because my car was parked right outside my house at the time—it was impossible for me to be charging. Minutes later, another email arrived for a £40 top-up. Realising something was seriously wrong, I immediately contacted my credit card provider to report the fraud. Upon logging into my ChargePoint account, I discovered that two unknown vehicles were actively charging near London Heathrow Airport using my balance. My account had clearly been compromised. I contacted ChargePoint's customer service immediately, and the agent claimed my case had been escalated to the "relevant department." Since then, there has been absolute radio silence. I have sent multiple follow-up emails demanding an update, but I have received zero response. It is unacceptable that a company handling financial transactions has such weak security and even worse customer support. They don't seem to care about their customers being victims of fraud. Stay away! My Case no. is 15669928

When I signed up to them and downloaded app nothing foreshadowed it. Till first payment, when initially $5 precharge was required. After that regular preliminary charge became traditional, but size of it increased and last one was $120. Everywhere they claimed and promised to refund unused advance ASAP, with obligatory reference to your bank in sense we cannot be responsible for its delay. Very soon I got seek and tired of EV driving and ask those guys to refund my balance, which was $105. I have asked them to give my money back on Feb. 17 or 18. Since then I am waiting, writing romantic letters to their people in Philippines or India and listening to the fairytales about their software problems they with all their might trying to solve. Ridiculous pack of crooks and thieves!

There is a ChargePoint station near my apartments, and it's very close. Sure, it's in a parking garage that charges per hour, but it's convenient. The first problem is that one of the two chargers was broken. It didn't charge. I reported it. They said, via email, "we fixed it." They didn't fix it, they just marked it as completely broken in the app. The cord, which was merely inoperable before, was physically cut. Was it ChargePoint? Probably not, probably some weird homeless person, but whatever. Then, the clips that keep the chargers in the car were ALSO cut at the a similar time, so the chargers can't clip into the cars. As a result, some random jerk unplugged my car today, wasting 2+ hours of potential charging time. I have reported this, AGAIN, but they clearly don't do even cursory inspections and do not care about, at least, this location. So much time wasted having my car unplugged and also just not being able to get a charger because only 50% of them are even available at this location.

Nach einmaliger Nutzung wird vorraus für Folgemonat abgebucht und man kann sich Wochen mit dem Service ärgern bis das Geld zurück kommt. Zudem wird der Preis an der Ladesäule und in der App nicht immer korrekt angezeigt und etwas anderes abgerechnet...nie wieder

After five years of loyalty, I’ve finally run out of juice. If you’re looking for a company that can actually conduct themselves professionally, keep driving—because this experience has been a total short circuit. For 3 years, we’ve dealt with "on and off" issues that were fixed, but after extensive waits. But the current situation is the final straw. Three months ago Dec 2025), our IP address was blocked, and we’ve been stuck in neutral ever since. Despite eight emails and detailed photos of our IT configuration, their support remains completely grounded. Their "help" is nothing but a series of low-voltage AI platitudes. After two months of silence, they had the audacity to ask if we’d tried "disconnecting the VPN." We don’t have a VPN. Asking that after sixty days of no questions for troubleshooting is a massive revolt against common sense. Their support team is clearly overloaded—a fact they admit often in their emails—which means your concerns will just sit in a dead zone. Consider this a warning light on your dashboard: don't get plugged into this nightmare. I’m moving on to a provider that actually has some spark. May the electron gods smile upon you, because this company certainly won’t.

ChargePoint charges my boys cards, 2 evs, an extra $50 everytime they charge and then refunds the money a couple days later. I am using Greenlight and trying to teach them to be responsible but CHARGEPOINT SUCKS! Its ridiculous. It costs $30 to get a full charge. Both my boys plan their miles and save their money accordingly. Then Chargepoint leaves them stranded at the pump everytime they dont have at least $100 in their account. Its ridiculous for them to put a hold on a card then keep your money and leave kids stranded. Horrifying experience when they are trying to travel outside the area especially. Big CHARGEPOINT SUCKS!! They deserve it!!