Ant M.
Completely broken customer service system
Been waiting for simple mandatory documentation (a credit note) for months, and despite being promised it during the refund process, and having a ticket raised since there's just no action despite repeatedly chasing and being assured it's "been escalated with the highest priority". Today got advised, despite having an open ticket, that I need to email separately making a request (why the ticket system then?) only to get an auto-reply from the email address given saying the inbox wasn't monitored and to raise a support case online. They seem to be clueless about their own systems, internal processes and refused to let me open a complaint or get any escalation of the matter. Next step will be a compliance report to HMRC.
Response from ChargePointJun 15, 2026
Hello Ant Murray, We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. Please know that we take such concerns seriously and are committed to ensuring a better experience for our customers moving forward. To assist you accurately and ensure your concern is handled promptly, we kindly request the registered email address associated with your ChargePoint account.