Angus M.
Absolute lifesaver - Get Chargeblast and avoid getting a 10% reserve hold on Shopify
Absolute lifesaver. Genuinely didn't know something like this existed... At first may seem a little complicated but it's as simple as emailing them and organising a setup call and being patient as its BEYOND worth it. Couldnt be more happy with the help setting it up, just be sure to email them directly and organise it, and then within 24/48 hours max its already working. Back story: end of 2023 had big uptick in chargebacks resulting in Shopify holding all payouts, later releasing them and putting a "reserve of 10%" on all payments for 3 months before being released. This then continued crippling our cashflow and business... was spiralling. Currently: After finding Chargeblast it allowed us to Refund customers before the chargeback hits Shopify, which is a win for the customer with the easy chargeback refund. More importantly a win for you because you don't get the Chargeback on your Shopify record. Customer wins and you win, Shopify then doesn't need to stress and within under a month was able to get the payment hold released which was HUGE!!! 100% please if you are having issues don't wait for shopify to put a 10% reserve hold for 3 months and instead handle things with Chargeblast couldn't rave amount this company more. 10/10
Response from ChargeblastApr 22, 2026
Really appreciate you sharing this—glad Chargeblast was able to help you get ahead of the chargebacks and turn things around. Even better to hear it’s helped ease the pressure on your cashflow and get things back on track. Thanks again for the detailed feedback and support!