ChargeblastReviews of chargeblast.com

I am deeply disappointed in the customer service. I have been using this software for almost two years and have spent around $15K with them. The chargeback prevention works well. However, my friend, who is a new seller, recently started using Chargeblast and received a much cheaper price. I asked support if they could match his price since I am a bigger seller, have been with them for a long time, and have spent far more money than him. They refused and took two months to give me a proper response. Meanwhile, I was losing money because they would not apply the discount. This is ridiculous. You are not prioritising your long-term, higher-volume customers, yet you are giving better discounts to brand-new customers with no volume. They eventually offered only a part of the discount and asked me to sign a two-year contract. Why should I sign a two-year contract when other sellers are receiving better discounts without any contract? I would like the full discount to be applied retroactively from when I first contacted you two months ago. This entire process has been a complete waste of my time. Every single response takes around two weeks. This is honestly ridiculous. Very bad customer service. If this continues I will switch to another platform that cares more about their customers. However, if they fix this issue, I will be happy to remove this review because, as I said, I like the software and it works well.

You should remove your phone support; it's really bad anyways, and to call it "emergency support" is just funny. The person answering is not speaking English well and having a hard time understanding. Then I have to repeat myself all the time, and the person goes quiet out of nowhere, 3 times. I ask, "Hello?" The person says, "Hello" back, and we start over the conversation from square 1, like a robot reset. At this point, just remove it rather than having it; for someone having an emergency, you will just waste 5-10 minutes for them to realize they will have to email to get some real help. + Your live chat button doesn't work.

misses 3/5 chargebacks

When it works it works. But when it doesn't, it's virtually useless... Descriptor override stopped working months ago, I reported it, it's been two months and it's still not fixed. Without descriptor override, alerts can't be reliably matched to Stripe transactions, making the alerts unactionnable (yet I must still pay for them). The support staff didn't even know about their own descriptor override feature, it took several email exchanges to make them understand and escalate to tech. Did they really escalate? Two months yet no fix and no update, for something as essential... I have my doubts.

Didn't prevent many chargebacks.