ChargebeeReviews of chargebee.com

Morale of the story: If cancelling, ensure all subscriptions are cancelled correctly! When using the Chargbee service as an active customer their support service is relatively good. They dealt with some of my stranger requests well. The billing side of things also worked well. However, after I left I ran into major issues. Before closing my account I checked that all subscriptions were cancelled and nothing was active. My account was closed and I no longer had login access. A few weeks later, I get a notification from Stripe telling me they had been charged for a subscription via Chargebee! I have contacted the support team several times and had a single reply. I'm worried they will charge the card again at the next renewal date (that I had cancelled). It's been over three weeks and still no reply. I would try billsby. Same product, better pricing and support.

I used chargebee for my garments website. The customer support was terrible. everytime I had an issue, I had to call the team multiple times and would get redirected. Regret the choice and I dont recommend chargebee.

Chargebee started as a good product challenging Recurly. But as times goes on their super weird pricing policy will get the best of you. Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company!

Wow, its shocking to see how these many bad reviews for this amazing company, not sure if I'm using the same chargebee as they are! My experience with them for last 3 years has been nothing but amazing. They have always provided amazing customer support and the sheer amount of features they are providing puts other similar services to shame.

Impossible to unsubscribe from their marketing - they still email you anyway. Serious lack of care for data and privacy

This company is a scam. Go with any other company - please. As you upgrade plans, they increase their overage fees. This makes absolutely no sense as a business model. If you upgrade and pay more monthly you would expect to get a discount on overage fees, yet this company wants to squeeze the maximum amount of money out of you. They also false advertise that they only charge overage fees on revenue. This is a lie. They take into account every invoice created. So, if a customer starts a purchase and doesn't go through with it till the end you are still paying chargebee for that. This is not a partnership, it is robbery. I don't know who runs this company but they are not in the business of creating a happy strong user base. They are around to make a quick buck. STAY AWAY.

Great customer service, excellent product that integrates with a lot of the CRM. The onboarding team was great and helped with setting up the software.

Scalable, clear, updating quite regularly. Support is not bad if you are an IT professional. Many options and never had a bug on their side in 2 years.