ChargebeeReviews of chargebee.com

I've used Chargebee for 6 years for our business and I have to say, I have felt underwhelmed and let down the whole way through. All support is based in India who struggle to get back to you, when they do, communication is way below par and lastly, the lack of client care and focus has been crazy. I was recently informed that they refuse to change the old tier I am on, costing £2500 more than what I could be using if I were a new client. We are moving to a different provider asap.

ChargeBee has a great subscription platform and interface but when there is a problem, expect to lose days to weeks due to inadequate support. The support experience can be summed up by trading 1 email per day with level 1 support that consults publicly-available documentation. This would be fine for basic issues, however, the documentation is stale and the frontline support staff is not trained to handle more technical issues and there are no signs of tickets being escalated.

Chargebee has been a great tool for us. The ability to easily add multiple payment gateways/ methods helps penetrating into local markets easily. The chargebee team has been helpful and helped unblock and go through things well. However they are a little slow in terms of response and generally take a while to respond. However the tool is very robust and smooth around the edges. Definitely recommend!

Total Scam. You cannot cancel your subscription. I sent them multiple emails asking to cancel subscription to Path Finder for MacBook. On their Invoice email there is no "Unsubscribe" link. They ignore my requests and keep charging me for 6 months now.

Schedueld two demo calls and no one turned up for either. Cld they be any worse?

They get you in cheap and once fully built into workflow they raise pricing and gouge you. They take a rev share they do not earn.

Took 2 months subscription even when we cancelled. They promised us they could do the integration and after a month they replied they can not do the work. Wasted time and money. Highly not recommended

Clunky and nothing but trouble. I managed to reach 150 subscribers only to have my account disabled, losing all their details. And at Christmas time when I typically receive an influx of new subscribers. They’re not responding and it’s impossible to get support. At this point, I’m bleeding money and it’s been almost a week