ChargebeeReviews of chargebee.com

I love the product but there’s room for improvement around customer support. That being said I am still very happy that we made the switch!

Cancelled subscription and they are still taking money.. charge back coming your way.. Pathetic

Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

We've used Chargebee for our SaaS business for 5+ years and the service and support has been excellent. It's probably the service I'm most satisfied with out of all the ones we use.

Could be better... I am not entirely happy with this tool. It is not very intuitive.

Bad reporting, complete lack of accounting procedures, this is a mess. The SaaS metrics ain't working properly too. Do not onboard with this platform, you will get stuck with a buggy and messy billing system. They try to upsell every reporting even the accounting ones, we are on the $599/month plan and we still don't have access to fundamental accounting reporting. RUNAWAY. Thank me later.

French, happy to have found a nice partner for recurring payments by Stripe, with a free plan (but they also win), I select this plan to register, I enter my data, but in fact we are redirected to something to show us a demo, adapted to our bunsiness, and get us called back. Personally I come to open my account, it is not so that after that one tells me and well no, it is a demo that we give you and we will see later for the account. A fake registration page. Short : Au revoir.

Its 100% a bait and switch nickel and dime you play. The test account you have everything works. As soon as you go to prod every single feature you want to use cost more and more. They "give" you features you dont need and anything worth while is in a higher tier. Your support agent will never get back to you. Choose someone else before you get started.