ChargebeeReviews of chargebee.com

ChargeBee has a great subscription platform and interface but when there is a problem, expect to lose days to weeks due to inadequate support. The support experience can be summed up by trading 1 email per day with level 1 support that consults publicly-available documentation. This would be fine for basic issues, however, the documentation is stale and the frontline support staff is not trained to handle more technical issues and there are no signs of tickets being escalated.

Using Chargebee has never been completely positive, but cancelling Chargebee is an extremely unpleasant experience. Be very aware that setting up Chargebee is also a huge ordeal, they promise that all functionalities will work, but often they are hidden behind paywalls and / or to use them, you need to exclusively use their full platform, which comes at yet a higher price.

The product is good, but available only in limited languages. The "customer success team" however is horrible. Their only interest seems to be their bonus for new revenue, and once they have tricked you into paying more than you should you hear nothing from them.

French, happy to have found a nice partner for recurring payments by Stripe, with a free plan (but they also win), I select this plan to register, I enter my data, but in fact we are redirected to something to show us a demo, adapted to our bunsiness, and get us called back. Personally I come to open my account, it is not so that after that one tells me and well no, it is a demo that we give you and we will see later for the account. A fake registration page. Short : Au revoir.

Its 100% a bait and switch nickel and dime you play. The test account you have everything works. As soon as you go to prod every single feature you want to use cost more and more. They "give" you features you dont need and anything worth while is in a higher tier. Your support agent will never get back to you. Choose someone else before you get started.

Morale of the story: If cancelling, ensure all subscriptions are cancelled correctly! When using the Chargbee service as an active customer their support service is relatively good. They dealt with some of my stranger requests well. The billing side of things also worked well. However, after I left I ran into major issues. Before closing my account I checked that all subscriptions were cancelled and nothing was active. My account was closed and I no longer had login access. A few weeks later, I get a notification from Stripe telling me they had been charged for a subscription via Chargebee! I have contacted the support team several times and had a single reply. I'm worried they will charge the card again at the next renewal date (that I had cancelled). It's been over three weeks and still no reply. I would try billsby. Same product, better pricing and support.

I use them for my basketball camp that I run. They get you in with the free offer. as soon as the 50k is up i would recommend to move away from them asap