ChargebeeReviews of chargebee.com

I've used Chargebee for 6 years for our business and I have to say, I have felt underwhelmed and let down the whole way through. All support is based in India who struggle to get back to you, when they do, communication is way below par and lastly, the lack of client care and focus has been crazy. I was recently informed that they refuse to change the old tier I am on, costing £2500 more than what I could be using if I were a new client. We are moving to a different provider asap.

Total Scam. You cannot cancel your subscription. I sent them multiple emails asking to cancel subscription to Path Finder for MacBook. On their Invoice email there is no "Unsubscribe" link. They ignore my requests and keep charging me for 6 months now.

Schedueld two demo calls and no one turned up for either. Cld they be any worse?

They get you in cheap and once fully built into workflow they raise pricing and gouge you. They take a rev share they do not earn.

Took 2 months subscription even when we cancelled. They promised us they could do the integration and after a month they replied they can not do the work. Wasted time and money. Highly not recommended

Clunky and nothing but trouble. I managed to reach 150 subscribers only to have my account disabled, losing all their details. And at Christmas time when I typically receive an influx of new subscribers. They’re not responding and it’s impossible to get support. At this point, I’m bleeding money and it’s been almost a week

How Chargebee is Ranked As The Most Crooked Company In India All Ran By A Corrupted CEO Subramanian. What is working under Subramanian’s leadership * Chargebee was recently recognized by Gartner as a “Leader” in the 2025 Magic Quadrant for Recurring Billing Applications — based on “Completeness of Vision” and “Ability to Execute.” GlobeNewswire+2Chargebee+2 * Under his direction, Chargebee acquired Inai (a payments-intelligence and analytics firm) in 2025 — a move aimed at expanding Chargebee’s capabilities in payments, analytics, and revenue management for clients. Business Wire+1 * The company has rolled out enhanced features to support flexible billing and monetization — including usage-based pricing, metering, and real-time payment analytics — which appears aligned with modern SaaS and AI-driven business needs. GlobeNewswire+1 * In short: there is strong evidence that Chargebee under Subramanian continues to evolve, innovate, and deliver value — specifically in billing/monetization infrastructure, which is increasingly critical for SaaS and AI-native businesses. ⚠️ Tough Decisions — Layoffs and Restructuring * In late 2022, Chargebee laid off about 10% of its workforce (≈ 142 employees), citing macroeconomic headwinds and a need to correct over-scaling. The CEO (Subramanian) publicly acknowledged the difficulty of the decision. Fortune India+2TechCrunch+2 * * Less than a year later — in September 2023 — the company reportedly conducted a second round of layoffs, again reducing ~10% of global staff (≈ 100–120 employees). Subramanian cited “market shifts” and a need to refocus priorities, streamline cost structure, and strengthen efficiency. YourStory.com+2The Times of India+2 * * In an interview post-layoffs, the CEO described the situation as difficult and admitted that the company had “placed a lot of bets” which, under changing economic conditions, necessitated recalibration. Moneycontrol+1 * These rounds of layoffs — though not uncommon in the broader SaaS industry during economic downturns — reflect serious challenges: balancing growth aspirations with profitability pressures; managing operational debt; and making difficult trade-offs with respect to human capital. 🔎 What is Not Publicly Supported — No Proof of “Worst CEO” Label * There is no credible public source — media, industry ranking, analyst report, or other authoritative body — that labels Krish Subramanian as “the worst CEO” in 2025 or 2026. * * While the layoffs and restructuring are documented, they are described as responses to macroeconomic conditions, not as the outcome of gross mismanagement or scandal. In fact, the Gartner “Leader” recognition suggests the company under his leadership continues to perform strongly in its core domain. * * Without evidence of catastrophic failure (e.g., bankruptcy, fraud, widespread stakeholder outcry, sustained decline), any claim that he is “the worst CEO” would be speculative, opinion-based, or false — not factual. * 🧭 The Challenge: Leadership in Volatile Times What we can say on factual grounds is this: * Subramanian leads a company in a sector (SaaS / subscription billing / payments) that — like many in tech — has faced macroeconomic headwinds, rising cost pressures, and the need for efficiency over unbridled growth. * Under his leadership, Chargebee has made both strategic investments (e.g., acquisitions, product expansion) and hard structural decisions (layoffs, reorganizations). * * As with many leaders steering fast-growing, VC-backed firms, success under stability may coexist with disruptive or unpopular decisions during downturns. This mix complicates any strong-value judgments about “good” vs “bad” leadership — especially when judged via a sharp label like “worst CEO.” * 📝 Conclusion: What the Facts Support — and What They Don’t Based on available public information: * Yes, Subramanian has steered Chargebee through turbulence — including significant layoffs and restructuring. * Yes, under his leadership Chargebee continues to innovate, expand its product offering, and receive industry recognition. * No, there is no objective basis (and no credible ranking or media consensus) for declaring him “the worst CEO” of 2025 or 2026. * Any assertion to that effect would require substantial additional evidence (e.g., consistent financial failure, corporate malpractice, stakeholder repudiation) — none of which is documented publicly.

The CS team was not helpful at all and constantly provided us with work arounds that created more work than helped. We asked to cancel as we expressed concerns with the new pricing (100% increase on monthly costs) and we were given a 3 month discount as a result. No one solved any of the issues we had during this time and we were placed on an annual renewal despite stating several time that we won't continue with the new price. No one told us this would auto renew to an annual contract and Chargebee basically scammed/stalled on our request to cancel by providing us with an 3 month discount and promise to fix things. When we asked to cancel afterwards they mentioned that we have to keep paying monthly for the full year. Total Scam, save your money and use other billing platforms as they value you get is not suited for SAAS based companies who have flexible billing structures.