Tim W.
Great all round
Easy to use system, great functionality and great customer service from the Charge Automation team.

🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
ChargeAutomation (chargeautomation.com) has 67 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tim W.
Easy to use system, great functionality and great customer service from the Charge Automation team.
Zakariyya
Thank you very much
regi
I needed guidance how to refund an upsell purchase. I received detailed, clear instruction, which was very much appreciated.
Response from ChargeAutomationJul 4, 2025
Thank you for your kind review. We’re glad to hear our team provided clear and helpful guidance when you needed support with refunding an upsell purchase. We strive to make every interaction straightforward and efficient, and our customer experience team is always here to go the extra mile. If you need anything else, don’t hesitate to reach out. — The ChargeAutomation Team
Chad E.
We had an urgent issue, and the ChargeAutomation team immediately jumped on a support call and solved it without delay. Their responsiveness and willingness to help went above and beyond what I expected. It's rare to find support this fast and effective. Highly recommend them — great product, even better team!
Response from ChargeAutomationJul 4, 2025
Thank you for your excellent review. We’re so pleased to hear that our team was able to resolve your issue quickly and effectively. Providing fast, reliable support is a top priority for us, and our customer experience team is always ready to go the extra mile for our clients. We’re grateful for your recommendation and glad to know the product and team exceeded your expectations. — The ChargeAutomation Team
Roger
ChargeAutomation has been a game changer for our vacantion rental business. Seamless integration with multiple channel manager and payment gateways has us countless hours. The customer support team especially Cathy was very knowledgeable and helpful. Highly recommended to anyone looking to streamline their rental income management and focus on growing their business.
Response from ChargeAutomationJul 4, 2025
Thank you for your fantastic review. We’re delighted to hear that ChargeAutomation has been a game changer for your vacation rental business. It’s great to know our seamless integrations and Cathy’s support made a real impact. Our customer experience team always goes the extra mile to support every client, and we’re glad that came through. We appreciate your recommendation and look forward to helping your business continue to grow. — The ChargeAutomation Team
Julie
Tres utile mais pas facile a prendre en main au départ. heureusement que Maryem m'a aidé pas a pas et est disponible à chacune de mes questions!
Response from ChargeAutomationJun 18, 2025
Hi Julie, Thank you so much for your kind review! We’re glad to hear that you found our service useful, and we completely understand that it can take a little time to get the hang of things. It’s wonderful to know that Maryem was able to guide you through the process and provide the support you needed. If you ever have more questions or need further assistance, don’t hesitate to reach out—Maryem and the team are always here to help! Thanks again for your feedback and for choosing us!
Randle T.
Dixie from Charge Automation was very helpful in dealing with a customer support issue I had. They were responsive, communicated clearly, and even followed up on my issue on their own accord. I really appreciate the great service I was provided!
Response from ChargeAutomationJun 6, 2025
Hi Randle, Thank you so much for your kind words! We're thrilled to hear that Dixie was able to assist you effectively and provide the level of service you deserve. We truly appreciate your feedback and are glad your experience with ChargeAutomation was a positive one. If you ever need anything in the future, we're here to help!
Christian
Nice and helpfull support, always fast and successful, Cathy is a kind ... thats how support should be :)
Response from ChargeAutomationJun 3, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our support, and especially with Cathy — she truly is wonderful! We'll make sure to pass along your compliments. We're always here whenever you need us! 💪✨