ChargeAutomationReviews of chargeautomation.com

Charge automation as been a very reliable partner in our property management company since a few years now. They answer quickly when questions arise. We definitely recommend this programm.

wonderful Cathhy !

I had an issue with a guest who was stuck halfway the online checkin process. After reaching out to the AI chat, I very quickly was transferred to a human support Alexandre. He in turn again very quick was able to resolve the issue and who took it upon him to have the techies resolve the underlying cause. This is what I call a great customer service!

We use chargeautomation to collect tax payments from our guests and also have them fill out a pre-check in form and collect arrival times etc. It works great and their customer service is very responsive. Ofc I would prefer for their fees to be lower, but theres no wiggle room and we haven't found anything cheaper. Overall I recommend them!

Dixie was very helpful and was able to resolve our issue quickly.

Die Leute von Chargeautomation haben da ein wirklich tolles Sytem für die Gästebtreuung entwickelt. Noch nirgendwo habe ich mehr und sinnvollere Einstellmöglichkeiten gesehen. Nachrichten werden an den Gast, das Buchungsportal und Stundengenau an die Zeit in mehreren Sprachen angezeigt. Dafür erhält der Gast zugang zu seinem Gästeportal, aber nur mit den Inhalten, die für den Zeitpunkt relevant sind. So lassen sich Zugangsdaten erst wenige Stunden vor Check_In preisgeben und zum Beispiel nur, wenn eine Kaution hinterlegt und autorisiert wurde. Der Service hier ist auch nicht zu verachten. Die Eingesetzte KI kann einem schon sehr bei der Einrichtung helfen und wenn die nicht weiter kommt, stehen ein paar sehr nette und kompetente Mitarbeiter bereit. Auch in meinem Fall konnten Sie mir gut weiterhelfen und haben bis jetzt für jedes Problen auch eine Lösung gefunden.

ChargeAutomation has been a fantastic addition to our short-term rental business. The platform is very user-friendly, especially when it comes to upsells and guest experience features. It has helped us generate additional revenue while keeping everything streamlined and easy to manage. What really sets them apart is their support team. They are incredibly responsive, knowledgeable, and genuinely invested in helping their clients succeed. They are constantly reaching out with new ideas and suggestions to improve our listings, whether that's through digital guidebooks, guest communication enhancements, or other features that help increase bookings and improve the guest experience. It's refreshing to work with a company that continues to innovate and actively looks for ways to help its customers grow. Highly recommended for any short-term rental operator looking to automate processes, increase revenue, and provide a better guest experience.

works well and appreciate the experience of easy to use plat form