Romain
Not recommended for guests
Unfortunately, I would not recommend guests to use the services offered by Chargeautomation. Since the data exchanged between the host and the guests are own by the hosts only and not Chargeautomation, it is very easy for a host to remove all the information incriminating them in case of conflict with the guests, without Chargeautomation being able to help. This puts the guests at a huge disadvantage, without any recourse to prove the host's wrongdoing. That being said, I very much appreciated the disponibility and implication of the team when I raised the issue to them, following a bad experience with a host. But as of now, I don't believe Chargeautomation offers enough guarantees to guests to not being treated unfairly by hosts.
Response from ChargeAutomationSep 11, 2024
Hi Romain Thank you for taking the time to share your feedback. We’re sorry to hear about the negative experience you had with a host, and we understand your concerns regarding data and transparency in such cases. While ChargeAutomation primarily serves as a tool to streamline processes between hosts and guests, we truly appreciate your kind words about our team’s efforts to assist you when the issue was brought to our attention. Your experience is important to us, and we aim to support both hosts and guests as much as possible, even in challenging situations like this one. Your feedback will certainly help us improve our services and the guest experience moving forward. We’re glad we were able to offer assistance, and we hope future stays are smoother for you. Thank you again for sharing your thoughts, and we’re always here to help should you need any further support.