ChargeasapReviews of chargeasap.com

Response from ChargeasapApr 23, 2023

Hi Nick, we apologize for the said experience. We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items. It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ? We shall wait for your message. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Martyn, upon checking, our team's response period during that period is indeed 5 days, which is why our reply to the email you sent to us was also after 5 days. We apologize for the delays in response. The offer we sent out to upgrade to Zeus was sent to several thousands of backers affected by the production issues of Omega. Most of the backers replied the same day they received our offer like you did, so the surge of tickets was high which caused the delays in responses. We are aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Will, we apologize for the said experience. Our items are covered by international replacement warranty. We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items. Can you send us a message by filling out the form on chargeasap.com/support ? We shall wait for your message. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi! We apologize for the said experience. We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items. It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ? We shall wait for your message. As for the shipping method issues, we wish to advise that shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Juli, we apologize for the delays in our responses to your ticket inquiries. We understand that it took days for the replacement unit to be confirmed and sent out to your address. Your feedback has been noted, for the improvement of our services to our customers. We are aware of the delays reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Mike, we understand your frustration on the production issues of Omega, and we apologize for the experience. The good news is Zeus' production is on time, and Omega backers who upgraded to Zeus will be shipped first and prioritized. We are determined that you will receive your pledged items as soon as possible. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Lawrence, our products are covered by international replacement warranty, subject to assessment and validation of the issue reported. You may send us a message on chargeasap.com/support to report on the issue you are experiencing, and a member of our team shall reply with basic troubleshooting guide and further instructions. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Michael, We apologize for the issues caused by Omega. As previously mentioned in our updates, we experienced issues with the factory we partnered with for the production of Omega charger. However, this has been addressed and we have partnered with a new factory. Over 20,000 units of Omega charger has been dispatched and we are now down to the last batch of production and shipment. We are aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused. It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ? If the issue has not yet been resolved, then we shall wait for your message. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.