ChargeasapReviews of chargeasap.com

Response from ChargeasapDec 11, 2023

Hi James, we apologize if you had to wait for 3 weeks before the adapter becomes available and got dispatched to your address. Because travel adapters set of US, UK, EU, and AU during that time, were packed with every Zeus 270W charger, we needed to wait for travel adapters that are packed separately to arrive in our warehouse. Your feedback has been noted, and we appreciate your cooperation to resolve the issue you reported. We apologize for the inconvenience caused.

Response from ChargeasapDec 11, 2023

Hi Wei, we understand your frustration on the faulty units that you received, and we sincerely apologize for the inconvenience. Upon checking, all tickets you submitted were replied to. To ensure your message will reach us, we recommend creating a ticket on chargeasap.com/support so that a ticket will automatically be created. To make sure you never miss out on our replies, please make sure to whitelist our email address. We want to make this right with you as a loyal backer. Please message us on the link provided above, if you are still experiencing issues with any of your chargeasap products. We appreciate your continuous cooperation and support. Have a great day Wei!

Response from ChargeasapJun 22, 2023

Hi Adam, we sincerely apologize for the delay in shipping your pledge. Upon checking, your pledge was supposed to get shipped out 2 weeks ago. Your address has been locked because it has been lined up for dispatch. However, as mentioned in our recently posted update on the campaign page, we received a couple of reports from our backers regarding the assembly of the charger. The units on hand were returned to our factory to ensure that all issues reported from the dispatched batch will be addressed. Your pledge has been re-endorsed for shipping as we have already received back the improved units. Kindly expect to receive tracking details by next week. We apologize again for the inconvenience caused, and we appreciate your patience and continuous cooperation.

Response from ChargeasapMay 16, 2023

Hey there! We completely understand that you're feeling upset, thinking that your inquiry was overlooked. We sincerely apologize for any confusion or frustration this may have caused you. To address the situation, we took immediate action. We made a quick check, and we have a closed ticket with you dated February of this year. The ticket closed because we did not receive our requested information, after sending the troubleshooting steps and guide questions. We have replied to the ticket you created today, and resent the same troubleshooting instructions. In order to eliminate any potential issues related to our customer support email address, we also used another different email address to send you the same instructions. This way, we hope to ensure that you receive the assistance you need. We genuinely value your satisfaction, and it's important to us that you receive the support you deserve. If there's anything else we can do to help or if you have any further questions, please don't hesitate to reach out. We're here to make things right and provide you with a positive experience. Thank you for your understanding and patience.

Response from ChargeasapMay 16, 2023

We completely understand your frustration, and we want to assure you that we take all warranty claims very seriously. Our top priority is to provide you with the best possible solution for your issue. To ensure a smooth and efficient process, we kindly request that you provide the requested information. We know that answering the set of questions may require some extra effort, but it will greatly help our technical team understand the problem and find the most effective solution. This approach allows us to avoid unnecessary costs and lengthy processing times that may arise if the product is sent back for assessment. Please know that our company policy is to replace damaged or faulty items, but we need to conduct a thorough assessment and validation first. Once we receive and validate the documentation and information provided, our team will be able to make an informed decision on the appropriate course of action. We truly appreciate your cooperation in this matter. We understand that it may require some additional steps on your part, but we believe that this process will ultimately lead to the best possible outcome for you. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you for your understanding and cooperation.

Response from ChargeasapApr 19, 2023

Hi Soham, as advised via email, your Kickstarter order has been shipped. Please accept our sincere apologies for the delay in shipping your order. We understand how frustrating it can be to wait for your purchase to arrive, and we appreciate your patience. We appreciate your support of our small Australian start-up, as it can be challenging to compete with larger brands, which are Chinese companies that own the factories that produce their products. We would like to reassure you that we are a legitimate company and have launched 11 crowdfunding campaigns since 2016. We take pride in our transparency and honesty in dealing with our backers, and we strive to provide the best possible customer experience. Out of the 11 campaigns we have launched to date, this was only one that experienced shipping delays. Even our most recent campaign, which launched after, was shipped with no delays. We just wanted to quickly explain what crowdfunding is (we use Kickstarter & Indiegogo) to launch all our cool new products. You probably noticed that our products are pretty unique and not available in regular stores, which is why you decided to back us in the first place. Crowdfunding is a unique way of raising funds to bring innovative products to market. Unlike traditional retail channels, like our official Chargeasap website that dispatches orders in two business days, crowdfunding allows small businesses and start-ups to raise the necessary capital to produce and deliver their products to market. While crowdfunding campaigns can be incredibly successful, they do come with their own set of challenges. One of these challenges is the potential for delays in the delivery of products. Delays can occur due to a variety of reasons, such as manufacturing delays, supply chain disruptions, or unexpected setbacks during the production process. In our case, the COVID-19 pandemic and our original factory partner not producing our goods despite us paying upfront were major contributors to the delay in shipping your order. We tried to be as transparent as possible throughout the entire process, and we provided regular campaign updates that were posted to the campaign page to keep our backers informed of any delays or changes to the delivery timeline. Once again we sincerely apologise for any inconvenience caused and appreciate your understanding and patience.

Response from ChargeasapApr 22, 2023

Hi Johnny, we apologize for the delays in shipping for your pledged item via our crowdfunding campaign. Should you have not been up to date with the production and shipping status, we wish to recommend that you check our campaign pages for monthly updates. We are now preparing the last batch of Omega, to be shipped to the customers. While the production was slower than expected due to the issues we had with the previous factory we partnered with, which details we shared via our montly updates, we have hired a new factory and more than 20,000 units have been dispatched since we started shipping. So we can check more about the details of your orderand help you further, kindly send us a message through chargeasap.com/support and we'll be more than happy to assist you. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Response from ChargeasapApr 23, 2023

Hi Anish, we apologize for the experience. For charging issues, please send us a message on chargeasap.com/support so the issue you experienced can undergo assessment. We send the FAQs and troubleshooting articles to our customers, as the steps advised usually addresses the initially reported issue. By letting us know that issues persists despite following the suggested steps, it will make the assessment easier and resolution faster. As for the magnetic tip, the complimentary Infinity cable offerred indeed does not include a magnetic tip. This complimentary item isn't given to all backers, only to those who were able to avail a promotion or those who were our repeating backers from previous campaigns. The complimentary cable is the variation of the Infinity cable that is longer, and usually purchased by backers as extra cable so it does not include a magnetic tip. We also repeatedly reminded backers in our monthly updates that the complimentary cable does not include a magnetic tip. We apologize if the said information was not made more clear. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.