ChargeasapReviews of chargeasap.com

Great (looking) product, HORRIBLE SUPPORT. I was/am one of the Kickstarter supporter for the Zeus. It was delivered in early July and worked great for almost a week. Since it died, I've had to submit video proof of failure and have been waiting since then for a replacement. At least one of my inquiries was met with a 'do not reply or this case will get restarted back with low priority' response. Since then they have been actively promoting and shipping new orders. Finally, 2 weeks ago I received a response that they had 'finished shipping kickstarter orders' and were working on a replacement build, and that I was deemed qualified to receive one. I know they've been actively shipping new orders, while my repair/replacement sits. Much lower in the queue. 4 months later... - update Chargeasap responded to this review, but has not replaced my unit yet. Last promised replacement date was "December". A lot of talk (new features for other people), but no action (for me). So I leave my review unchanged. -- update 12/31: Still nothing, no replacement, no updates. Horibble; I wish I could take away the 1 star.

Absolutely negative experience. The ZEUS 270W charger I got from their Indigogo campaign stopped working after two uses. They've been telling me for months that they will send a replacement but at the moment it's just talk, no facts. If and when they prove to be a serious company by making the replacement, I will change my rating.

Zeus not working. Had to send a video to prove it, which I did. This was now a month ago and I can’t get any response from customer service even though I tried multiple times and different channels. Avoid! UPDATE: after several promises the replacement unit has still not arrived. Last time I was promised shipment around February 26th 2024. It is now April 18th 2024 and nothing has shipped. So to sum up it has now been 8 months since I reported the faulty product and I have still not received the replacement that I've been promised (multiple times). BEWARE! PS. "Customer Happiness Team" is really not an appropriate title..

They send out incomplete Accessories like their magnetic cable without the necessary tips. Without their special magnetic tips, these cables are completely useless. You can’t even simply buy magnetic tips from Amazon because they aren’t standardized. Thus, selling these cables without the necessary tips is like selling a car without an engine. Looks nice but you can’t possibly use it without that. Pretty dumb business decision. Their customer ‘support‘ is also completely incompetent. I told them about that and they said, I should just buy their magnetic tips which would have set me back another $30 with shipping, tax, customs etc. So I had no use for their special cable and of course I can just buy magnetic cables that are sold as a complete product on Amazon for much less.

Massive delay in delivery, then when it finally arrived, it was not working, black display. Contacted Customer Care, had to send a Video showing it is not working. Since the video was sent, 3 weeks ago, no feedback, no solutions offered, nothing! Avoid this comapany!

1. Received the omega charger and reported it as faulty in Feb-23, uploaded full video verifying with my Shargeek battery pack which has a nice wattage display that the PD port was faulty 2. After several follow ups and no commitment to redeliver in Jun-23 requested a refund, which I was told was not possible. 3. Fast forward to Aug-23 again with lots of follow ups on my side and little back, I'm asked to pay for postage (again!) And to add insult to injury they try to upsell buying more products when considering the shipping fee. Safe to say I've told them I'm not paying due to the terrible lead times to replace their faulty product, awful customer services with clearly scripted responses and cheek to ask to pay for shipment again. Will never purchase from them again, as they simply don't want to do the right thing.

Terrible packaging of components in the mail with lack of adequate packaging causing damage to the charger and cable was damaged in opening the package. Poor consideration to safety with use of flimsy plastic with poor environmental impact. The service was poor in addressing this issue and deferred the issue to the receiver.

Booked an Omega charger from their Indiegogo campaign, later due to many production problems and way over due upgraded to two Zeus Chargers. The port panel of the black one was not sealed to the body and pops out this is a dangerous defect as leaves the device open and if connected to the power supply can electrocute a person. Emailed them provided photo and they updated their campaign webpage to acknowledge manufacturing defect and respond with an email saying they would get back to in mid June but since then ghosted me. Warranty worthless Customer support a joke to non existent. Purchase products from this company at your peril. Received email from Chargeasap this morning (8 August), they said and quote defect not visible to naked eye. Photo I sent them shows clearly the port panel not connected to the body of the charger and they want me to fix myself with glue.