ChargeasapReviews of chargeasap.com

Ordered back on the 10th of October 2023 and still have not received ,my product now 30th of January 2024. This company, in my opinion, is a Scam.

I purchased one of your chargers before Christmas. It arrived without an Australian adaptor I have been trying to get you to provide one for me but you have refused to provide one. Why?

Sucked! I back the project on Oct 2023 where it stated that it it on the shipping stage and the item should have been shipped out on Sept 2023, however, I haven't received anything now on Jan 2024.

Ordered a Zeus charger. First delivery came with months of delay and did not work! Got a replacement again with months of delay and it’s again not working (the EU plug adaptor is not working where as the other do). Do they test items before sending them out? Wonder how such a company can survive. They don’t follow European laws as to money back guarantee. 8 months after placing the initial order, I have a not working unit and one where the adaptor is not working. Asked for a free replacement and some compensation for the catastrophic customer service! Don’t buy anything there!!!

Rubbish products and terrible customer service. They promise so much and when things go wrong you will be left without support. I had to wait for over year for replacement of a faulty part. I fitted it and month later the entire unit blew up. They aren't replacing it. Don't buy anything from these people unless you like terrible communication, inferior products and flushing good money down the drain.

I've purchased 3 different products from Chargeasap and either they didn't work or they were defective. The amount of work you have to go through to prove their crappy products are defective is also rediculous. I had to video a product that was dead. No lights no anything, but they still wanted a video of their dead purchased. Obviously, they make the replacement process as difficult as possible so you give up and they walk away with your money from a difective piece of garbage. On top or the garbage you have to go through to prove their theft, if you want a replacement for your defective product, they expect you to pay the shipping which ultimately means another financial outlay on the customer's part. I've given them numerous opportunities to make good on their products to no avail. They want the customer to fork out more good money after bad. I'm disappointed with myself for paying for the shipping on product #2 and then buying an additional product which turned out to be defective. Full circle! They're just too hard to deal with. By the way, they call their support team "happiness team" which is jusst more 'bull' and is ridiculous since there has never been happiness when working with Chargeasap. Aren't there consumer laws around 2 years of warranty on electronics? They probably know this and that's why they want more money for shipping since their replacements team must be working overtime and the shipping costs for all the defective replacement would put them out of business. Buyer beware of Chargeasap. They sell garbage and don't back their products.

After waiting months for a warranty claim, i was told id have to wait until they had shipped all other customers units. After another 2 months they then tried to charge me $30AUD for shipping and gad the audacity to try upsell me more stuff to “take advantage of tge same shipping fee” im seeking help from ACCC now”

Never received my product, non-existent support. I ordered a powerbank from Chargeasap via Indiegogo in July 2023 and shipping was estimated to also happen in July 2023, but nothing happend - never got a shipping notification or anything. A month later I contacted their support - multiple times - but always got told they forward the inquiry to their fulfillment department and never heard back. After I posted a comment on indiegogo, suddenly someone reached out to me and investigated - turned out they are not able to ship to my country (even though I selected it in the purchasing process and ordered with shipping included) and they now want 90 USD on top for shipping. When I mentioned that thats not acceptable (and I even offered to have it shipped to another country) they wanted to double check on their side again but after that I never heard back from them. No idea if the product is any good, they don't even manage to deliver them. Also seems like I'm not the only one that never received anything... Edit after reply from Chargeasap: I already reached out to the support months ago, as mentioned in my initial review already (not sure if it even got read properly). Lately I got mails from the support wanting to close the ticket due to inactivity, but the support team mentioned they reach out with further information - which did not happen - so I replied two times already that I'm still waiting for further information by them.