ChargeasapReviews of chargeasap.com

Ordered a Zeus charger, which shipped in July 2023 and arrived with a frontplate that kept coming off. To their credit they mentioned there was a potential issue with some of the first models so I reached out and quite quickly received confirmation that I'd get a replacement unit. Since then I've emailed them essentially every month for an update and been told that it'll ship soon but almost a year later I'm still waiting for the replacement, especially as the original unit is no longer reliably charging so I've stopped using it. I made the order via Indiegogo, contribution ID 1874.

Ordered a charger. I only received a cable. Mylene, a customer happiness representative, refuses to correct the problem and send me the €110 product that I ordered.

I backed the Omega 200W GaN USB-C Charger, first it took ages to get and then the first time i used it when i was in a country with english contact i was happy to have it with me so i put it in and charged over night in the morning the contact was broken without anyone touch it so i could not use it on the vaccation. So when i came home i contacted support and they wanted me to send pictures of the broken one i did not have it left becuase it was completly useless. and i did not wanted a new charger i wanted the english contact just that and they could not even send that, when i backed them at kickstarter. Backer number#3832 So when the new model with 270 came i was nearly backing again but then why should i they could not even send me a english contact. So what should happen if the product is broken asweel and to see all reviews i did the right choice because they do not care about us after they got the money. All i wants is a english contact, then you have companys like Temu if anything is bad you get a refund and do not even have to send it back, talk about difference in customer service...

I ordered one of their Zeus chargers, but my unit arrived DOA. I contacted support, sent video-proof of the charger not turning on and was promised a replacement unit. Nothing ever happened after that. I contacted support multiple times always simply receiving virtually the same answer "... we'll send out a replacement unit soon". This has been on-going since June 2023. My request numbers were/are: June 2023: #37503 November 2023: #42487 February 2024: #44800

I received two Zeus USB C power supplies nine months ago. One of the units ran extremely hot and smelled like plastic burning. It ran for about 5 minutes and then died. I reached out to Chargeasap customer support and requested a replacement. They claimed all of the units were allocated to pledges and I would have to wait until the next batch of units started shipping to receive a replacement. So I checked back in a month and received the same message or that I would be getting one within a few weeks. This has continued now for over NINE months. I regularly receive sales emails from Chargeasap with a banner at the top of the email "Zeus 280 Now Shipping". Clearly I am being lied to. I left a poor review on their website but they did not post it, they only seem to post 4-5 star reviews left on their site. BUYER BEWARE If you receive a defective product, you have just thrown money in the trash because their customer service will never send a replacement or give you a refund. Request #44898

The product is janky. It gave me a 240volt electric shock. They shipped me a faulty (out-of-the-box) component and have prevaricated for months. They will not refund me nor send me a replacement part without payment. They claim that they offer a superior customer support experience then run you round in circles. Avoid these people. Avoid these products.

Chargeasap aka asap technologies, but its actual legal business name in the US is Energy for All, LLC is a Nevada registered company that under the guise of company policy are actively undermining consumer trust and violating consumer protection laws in the United States and in Australia where they claim to be located. They actively refuse to provide refunds and replacement without asking for more money for defective products. They are not only not abiding by the Federal Trade Commission rules they are also violating the Australian Competition and Consumer Commission consumer rights and guarantees, the Australian consumer rights. Both organizations say that a consumer is entitled to a replacement or a refund for faulty or defective products and no company policy can deny it, which is exactly what they do in their website and through their policy. They purposefully make finding their business registration hard and avoid giving proper business information required by law, so no customers can complain to consumer protection agencies for breaking the law. Chargeasap has actively refused to give me a refund or a replacement for a defective and faulty product that can become an explosive hazard with continued use, but instead have asked me test it for them by constantly charging and discharging a defective power back that overdraws power and gets hotter than 60 C or 140F when in use. Do not do business with this company as they will not follow consumer protection laws and are actively trying to hide their legal company name and registration location from having to follow consumer protection law and from being held accountable for breaking it. I have not been able to get anywhere with their customer service at chargeasap and I've had to go ahead and file complaints with the FTC, the ACCC, and the Attorney General in my State. Their legal business registration is easily found in the Nevada secretary of state website under their legal name of Energy for All, LLC. Response: It is not about my preferences, but about consumer protection laws that chargeasap is trying to skirt. It doesn't matter that chargeasap has been violating for 1 year or 20 years. It's about chargeasap practices that go against what is required by law and obfuscating information to avoid accountability and responsibilities.

Took forever and a day to receive my used product - with no charge cable or house current adapter. The unit came in a small box that wasn't even large enough to hold the Chargeasap box, so the ends were pooched out. Opened the box to find a black mesh storage bag. Went to open the Flash box and see that the round stickers sealing the box had been cut, with smaller stickers laid over in a feeble attempt to "seal" the box. Opened that box to find a "User Manual", a small piece of paper folded over that has zero useful information on it, mostly specs, and another black mesh storage bag. That said, there really isn't much reason for a manual since this nothing more than a battery pack. It did, however, suggest using a 100w output charger to charge the unit which was at complete zero. Then it tells you to "use original or certified cables" that are not supplied. The only other item was a business type card with a code for 25% off on my next purchase (yeah, right), that itself had expired on 30 June 2021, nearly three years ago.