ChargeasapReviews of chargeasap.com

They lost my first customer service request. I opened another, they found the first in the spam file. I requested a refund or exchange for the products because what I got was useless to me, they ignored my request an closed it again...no customer service at all.

I purchased a product that had an issue with one of the accessories. I immediately called them and asked for their help. After troubleshooting, they agreed that the part was defective and that they would send a replacement. They then said that the part was out of stock and that they would send it to me when they received it. I checked in monthly for 1 year(!) and got the same story. On month 11, they said, "we have the part and will send it!" Great, finally. But it was not true, as it never arrived, and when I reached to check on the status, they said, "the required part is never coming in and you are out of luck." What the heck? I will never buy anything from them again. Update: They responded to this review asking to help. I forwarded them all the information related to my case and surprise! No response.

I have been waiting for a replacement of a faulty product for more than a year. The company has contacted me offering me a replacement. I paid for the shipping fee but they did not confirm back that they have received the payment. Still waiting for the confirmation that it will be shipped.

Omega 200w died in 2 years, used it to charge my samsung phone and watch alongside the powerbank, now wanted to plug the phone in and the led indicator doesnt work and theres a burning smell from inside the omega 200w, non of its ports work propbaly one of the capacitors died which means it was unfit for the rated currents

Pledged for a 270W GaN USB-C Charger charger via indiegogo. Never received the unit. Was told that they will reship for several months ago.. have sent them multiple emails, but they do no longer respond to my emails. You have been warned! -------------------------------------------------------------- Update Nov 29th, 2024: So after 1 year and 7 months after I contributed, and after 7 months after they first promised me to send a new item and after 5 months after I wrote this review, they sent me an email tonight where they ask me to pay them 15 USD for shipping, which I have declined... I will now ask for chargeback with my credit card instead!

Pledged for a Zeus charger via indiegogo. Came with the front faceplate coming off issue. Contacted support a six months ago and was promised a replacement. I am still waiting. Have contacted them three or four times since and always get the same response...it's coming. Great product while it worked. horrible customer support. Of course phone number listed on emails is not working. Indiegogo contribution # 1203. Support Request #40364

I first saw CHARGE ASAP on Indigo and I contributed to their campaign to receive their 100W Omega Charger on 23 January 2024, on Indiegogo the produced was shown as currently shipping. No messages from Indigogo or Charge ASAP so I contact them in early March and was told I need to complete a survey before they will ship the unit. I complete the survey and get a notice that I can add a Spark Powerbank for "only" $185USD so I add this to the order. Early May I still have received nothing from ChargeASAP other than emails trying to sell me more product. I contact customer support and am told the Spark Powerbank is no longer available but for an additional $35USD I can get an improved newer power bank called the Flash Pro Plus. So against my better judgement I send by PayPal and additional $35. It is May 20 and I still have no notice of shipment for any of the items (including the promised "free" magnetic charge cable). On May 6 I was told by ChargeASAP email support that they were preparing shipment and I would have the notification soon. It is May 20, most people would consider soon as within a few days. At this point I need to wonder if ChargeASAP is a scam and there is no actual product.

Customer support is aweful. I do not recommend.