ChargeasapReviews of chargeasap.com

I have a considerable investment in Chargeasap cables, particularly X-Connect and UNO. I recently bought an iPad and discovered the Lightning tips originally supplied for iOS connections did not fit the iPad. It took many emails back and forth with their so-called Customer Happiness team before I eventually solved the problem for myself. "Customer Happiness" first requested videos of the problem (dumb request), then suggested FORCING the tip into the iPad, and then lied to me about the availability of UPGRADED Lightning tips. I had to purchase a new cable to receive an upgraded tip that fit the iPad, and "Customer Happiness" STILL maintains the old tip is the upgraded tip. Chargeasap cables work reasonably well, but if you ever have a problem, you can forget any chance of help from their support organization. I am in the process of converting my cable inventory to a much more dependable and cooperative vendor. P.S. I am still waiting for an answer on the status of an order I placed two weeks ago for replacement tips - the fact that they ship from China makes for some horrible wait times.

I purchased the Magnetic Adapter Set: X-Connect because it was advertised as: "Tripping over and breaking your laptop is a thing of the past, with our Magsafe connector bringing back the Macbook snag-free feature." The magnet just wasn't as strong as I was hoping - if you moved your laptop a hair, it would disconnect (I wish I could attach a video here). I'm so bummed, because Chargeasap's adapter is by far my favorite on the market, design-wise! I reached out to Customer Service to let them know that I loved the product design, but that it just wasn't working as I had expected, and that I'd like to initiate a return. I first tried to reach them via the phone number listed on the site. The recorded message said that they cannot be reached by phone and that email was the only way to communicate with them. Thirteen days after I emailed them, l hadn't received a response. I followed up, thinking my email just must've accidentally been missed (it would turn out that waiting days for a response is just their normal customer service practice). I received my first response from them the next day, asking me to perform several tasks before they'd proceed with my request - see their response below: "In order for me to proceed with your request, I need additional information from you: - A video of the issue you are experiencing so we can make an assessment - Specific model of your devices that you are trying to charge (e.g.: iPhone XS Max, 2020 iPad Pro 12.9", 2019 MacBook Pro 13", etc.) - Please also indicate the brand and model of the cable and charger being used to charge your device Majority of our customers have found they were able to resolve the issue by completing the following steps: Make sure the tip has been inserted all the way into the port of your device Carefully clean the port of your device with a toothpick or a can of compressed air. Also ensure the tip and prongs in the cable head are clean by using rubbing alcohol or something similar If those steps don’t work please perform an isolation test where you test the faulty tip/cable with a non-faulty one to find where it faults. Also please test the tip/cable with other devices in case it is your device that’s faulty." I just wanted to return the product. It was a hassle to provide this information, but I responded as requested, hoping it would help provide context to my feedback and improve the future design of the product. Three days later, they responded, letting me know that the "X-Connect range is mainly used for phones, tablets and any other small gadgets," and "apologizing if that wasn't made clear". They let me know that I was welcome to send the product back for a refund, but they do not cover the cost of shipping. The shipping address they provided was in China, even though their phone number is a Mississippi area code, and the address listed on the bottom of the emails they sent me listed a Delaware address. After researching my shipping options, it was clear that shipping the product back to them in China would cost 3x more ($100) than what I paid for it ($30). I emailed them thanking them for letting me know that the product wasn't meant for laptops, and that I wasn't willing to pay 3x more to ship the product back to them, for a product that was purchased under false pretenses. I asked them to elevate the matter to their supervisor, and that they send me a return label in a timely manner (I originally emailed them on Jan. 7th, and after waiting days and weeks for their responses on a return that should be a relatively easy hassle-free process, it was now Jan. 21st). Again, I would wait another 3 days for a response - see below. "We would like to respectfully deny any false advertisements in our website. To clarify, while X-Connect was designed as a mobile charging accessory, we wish to advise that it will still work with laptops. However, the power delivery it can support is not at par with regular laptop charging cables as it is only designed to charge mobile devices. Our X-Connect Magnetic Adapter Set also supports 2-way full speed USB 2.0 data transfer at 480 Mbps between any USB devices, which is mostly the function of connecting a mobile phone to a laptop. This is the reason why its use in laptops have been mentioned in our site." They issued a refund, minus the original shipping fee. Based on them "respectfully denying any false advertisements" on their site, I have my doubts. I'd attach a video and screenshot of the product description here if that was an option. I tried to leave a review of the product on Chargeasap's site - they control which reviews get posted (looks to me so far, that they have't posted a single negative review of that product...). I'll never buy another product without looking at the reviews on Trust Pilot again!

I purchased two infinity cable: magnetic charge/sync cables and after a few uses on two MacBook Pro computers, they fried the mother boards, which had to be replaced. Stay away from these magnetic charge/sync cables.

I was promised 6 months ago in June that my unit would be despatched, December 21 and I am still waiting. Customer Service are in touch but they take exactly one week to answer each email. I have had weekly emails from them since the beginning of October. They ask crazy questions the go quiet for a week. Very odd - AVOID

Avoid like the plague. I backed their Indiegogo campaign for the Flash 2.0 charger. I received the device and its clearly faulty. Inconsistent charging and performance all the time. I contacted support and they wanted me to record video proving it's faulty. I sent one video and they demanded more. I explained I don't have time to keep recording videos and was happy to send the device back for replacement or refund. They told me they do not offer refunds and will only provide a replacement if I prove it with a bunch of videos. After seeing the reviews on here, they clearly know they have dodgy products and use this as a way to stop people from claiming replacements or refunds. Dodgy company, do not buy.

Bought the Flash 2.0 power bank at a “discounted” price of $173 off of indie GoGo and do not see how this powerbank is any better than one’s I’ve purchased from Anker at less than 1/2 the price. Does not charge my phone or tablet faster and Flash powerbank seems to drain a lot faster. Also, did not even come with a charging cable or wall outlet, had to spend an additional $25 for the cable. At this price point I’d think it should have been included. The power is for sale on their website for $279, not worth it. Buy an Anker power bank instead. Also, heavy and bulky design. Disappointed all around and there’s no option to return for a refund so buyer beware.

My phone was 30%. I charged it with the charger and the charger is now 0 and my phone 88%. A 20 euro power bank is better and twice as small. Tesla technology yeah right. Terrible.

Purchased ~ $400 of "infinity" magnetic cables. They seem great in theory, but useless in practice. They worked ok the first week, unless the device is flat or near flat. At which point the cables appear to simply be unable to supply sufficient current to charge the device. I have tried multiple tips, multiple cables and multiple devices. I suspect the advertised "100W" capacity is in some kind of impossible vacuum in outer space where there are is no possibility of particles obscuring the connections, because I sure as hell am getting nowhere with them. Customer support is woeful. I am currently coming up to 3 months of emails with 1 reply every 2-3 weeks saying their "engineers" will look into it, but I have provided multitude of pictures and videos of the problem. The item is simply not fit for use and they need to go back to the drawing board. I have had to revert to using wired connectors.