ChannelAdvisorReviews of channeladvisor.com

We have been with Channel Advisor for several years now and to be honest it has never worked as it should have. We paid extra for them to set up our Amazon integration and our assigned contact was simply rude, telling us off for not completing the "homework" she set us to complete the set up - surely this is not the point of paying them to do it? When we eventually got it working we got fairly good results and they then pressurised us to go to a managed service promising huge results - for a cost. Needless to say this didn't happen and luckily we had insisted on a 6 month get out clause. The major problem is the work they had allegedly done to improve our listings had had the opposite effect and all the key words and search terms had been messed up. They had assured us they had kept a copy of our original key words and search terms and could revert to these but they had somehow gone missing :( The final insult is we tried to leave them last year and were told we were a few days past the 30 days notice we needed to give them prior to our renewal date which was only acceptable on an annual basis. Meaning we have had to stay with them for a further 11 months of have the pleasure of paying them to leave. As other reviewers have suggested, there are much better systems now on the market at a fraction of the cost so we would advise to stay away.

Out of curiosity I made an enquiry with ChannelAdvisor many years ago back in 2013, to cut a long story short I decided using ChannelAdvisor's services would not be in the best interest of the business. Fast forward to 2018 i'm still getting calls from ChannelAdvisor despite asking to be removed from any databases I might be on. ChannelAdvisor also have the name of one of my colleagues and seem to alternate between calling us both... despite both of us informing ChannelAdvisor we're not interested and asking to be removed from any databases we might be on. The negative reviews of ChannelAdvisor on Trustpilot and Facebook echo the many concerns we had when considering ChannelAdvisor. Looking back a few years this reinforces we made the right decision to use an alternate solution to integrate with Amazon / Ebay, which worked out 90% cheaper per year and gave us the end result we desired. It would be rude to mention the names of alternative solutions here, however if your a small business i'd certainly recommend you do your own research before committing to a very expensive long term contract.

There are now many other options to replace CA that are WAY more cost effective and... Get this... You can actually call a customer support person to get a question answered. CA ticket/email support system is a joke. It takes up to 3 days sometimes to get a simple question answered. And then most of the time they just give you a link to their very poorly developed "how to" articles. This is what you get for paying over $50,000 a year for??? No thanks. We found a very comparable alternative and have been happy. Time to let the Dinosaur that is ChannelAdvisor go extinct.

Channel Advisor is a very cost effective way to integrate into multiple marketplaces. They have a great partnership with people like eBay, which helps us stay ahead of changes.

Channel Advisor has really helped our business grow. They provided a platform in which we are perfectly staged to expand our reach exponentially with less work on our end.

Channel advisor not only provides large amount of sellers for our marketplace platform but also makes business much more efficient and effective. Staff are super professional and know what we Marketplace wants and what sellers needs. I appreciate our partnership with Channel Advisor.

I have been using Channel advisor for 3 yrs and the company for nearly over 5yrs and love the commitment and knowledgebase of Channeladvisor's teams. We have had a great partnership with them and they helped us expand into new marketplaces as well as globally. The support team and tools they provide give a great balance to those wanting to independently support or need additional guidance. The transparency to new updates and expansions are excellent. If you haven't I would even recommend attending their Catalyst event where even the experienced users can find time to learn something new. The beginners or those who haven't started even with Channeladvisor can gain excellent insight and knowledge.

Great software that makes selling on marketplaces much easier