ChannelAdvisorReviews of channeladvisor.com

Worse experience ever, the company does not care one bit about you. Sales will tell you what ever you need to hear to sign and then you are on your own. I even had to take a review down before this to get money back that they took out of my bank with no authority and now they have done it again, and you cant even get anyone to explain why or anyone to even talk to you about it. 1-6-2023 So here is the update, after 3 weeks i finally got contacted and explained that the amounts taken are correct, and even tho they are suppose to only take 5K a month, because of the first screw up of them taking to much and then crediting my account that i was not charged for 2 months so it all came out at one time and now i have to prepare for another 10K coming out in 3 more weeks so it catches up in there system. The moral here is watch your account carefully and no matter what CA will just take what they want when they want and not even contact you. The service still is the worst and the software is nothing like you are sold. I would also record your zooms and calls with sales if you still decide to sign up, because that will not be in that contract they send you and you are on your own when you sign on dotted line. This company needs to make serious changes to everything they do. Reply to Channel Advisors Reply 1-14-23 Yes you are correct it finally got figured out but it took 3 weeks, the customer service at CA needs a full revamp and even your your reps say they get frustrated about things like this. My company has had issue after issue for over a year. The original sales reps lie and make promises to get you to sign, and even though all video calls are recorded management does not take the time to review these to admit they are wrong and that promises made were never honored. The managed services are what CA wants you to take and if you do not, you are basically on your own. The only training they will give you is help center, you would think 60K plus a year would include proper training of the program. You also get handed off to so many different people, it is hard to keep up with who you are suppose to contact and finally the management team is so unprofessional that i even had a time that one of them yelled at me like i worked for them. And finally during onboarding i was handed to supervisor that was about to have labor a hew week slater so even assign someone that is leaving to a brand new account. I can go on and on, and at the end when you tell CA you are planning to leave, they do not care they do not try to find a way to keep you. They got there money for that year and on to next.

We used Channeladvisor to start getting our fledgling e-commerce of the ground, we thought they would help us penetrate all marketplaces and at the start they sold us a wonderful idea of how it would be seamless and easy. Almost 12 months later, we have given up on using this platform, it is more work trying to upload our products to channel advisor then doing it for each marketplace individually. 8.000 euros down the drain for absolutely no sales generated. I could've given those to my 15 years old nephew and he would've generated more sales. They wow you at the start building a front of professionalism and growth opportunities and the moment you've paid they leave you alone to figure how their platform works on your own. By the time you've found out that it makes selling through it not worth the effort they've got your money and you've wasted months and months.

I would give 0 stars if I could—horrible experience with them. In the beginning, it sounded very nice and good. Sales managers were very 'sweat boy' and promised seamless integration within our linnworks software to theirs. They vowed to integrate and launch the first marketplace nearly without our interaction. Yeah right... Companies staff unqualified and noobs- don't know what they do. After six months, we tried to cancel your contract- and they wouldn't let us. Very malicious, not trustworthy people/company! In the process, we lost 25000£ plus spent thousands on legal. PLEASE take our advice and avoid them!

SCAMMERS AND FRAUDULANT. please read all reviews about this company before you sign. Be care of their contracts. They took 7 months and couldn't get the implementation done. they charge every month service fee even if you are not live. in our case, we were 7 month into the contract and we were not live. $33,750 and WERE NOT ABLE TO GO LIVE. NEED A LAWYER TO GET OUT.

As a seller on eBay and Amazon, I have been dealing with ChannelAdvisor for more than a year now. When the company approached me; I've been introduced by a lovely man named "Owen Jones". He is probably the main reason why I feel comfortable and confident in doing business with ChannelAdvisor. He is a very friendly person and highly professional. Despite that I've been assigned a different advisor; it has been always him whom I approach whenever I need any assistance (Even though he is specialized in Sales, not technical/account support). I consider him a friend of mine and it is people like him who make doing business such a joy to do. ChannelAdvisor is a platform for very serious merchants. It is not the easiest to learn, and onboarding could take months. It is also one of the most expensive subscriptions out there. But hey; you will be dealing with experts who understand your needs and requirements. You must prepare yourself for a long term commitment with their software and use it effectively to take advantage of all powerful enhancements it has to offer. There is a major learning curve involved, and if you are tired from basic competitors who can not boost your sales significantly; maybe it is time for you to leap jump and use the world's number one inventory management software. I tried so many other providers, and nobody come even remotely close to what ChannelAdvisor can do for your business. I hope my feedback help new sellers out there as well as established ones. Good luck! Best regards. Zed, the director of Perfume Brands Limited.

Really disappointed with this software. Absolutely awful - avoid. There are other suppliers in market such as Anatwine and Pentagon if you are looking for an alternative provider.

I used ChannelAdvisor for a number of years, the senselessness of the integration between many marketplaces is great. Great team as well

Channel Advisor Managed Services does not provide enough time for their assigned account manager to be effective. With ten clients to manage for each account manager and a 30 minute weekly meeting, this allows just 3.5 hours to work on your account each week. That is barely enough time for implementation let alone training. That is why their timeframe for most things 3 months is out. Managed Services does not mean managing the entirety of your account. They manage only setup of marketplaces and actions within the Channel Advisor platform excluding the bulk data management. Your account manager may not be experienced enough in your industry to effectively launch your marketplace stores. Our industry has a lot of MAP (minimum advertised price) policies and did not think to suggest a profitability factor for listings, thus causing our store launches to sell products that are not profitable for marketplaces. So, do not expect fast results.