Chamberlain GroupReviews of chamberlain.com

I purchased a basic MyQ plan only to find it doesn't record motion when the door is open, only the door opening and closing . They even show a picture of a person with a dog in the explanation. VERY MISLEADING. The AI support is worthless. Now I'm trying to get a refund.

My Q is a scam. Doesn't connect. Zero help from company. Better off opening the door manually than trust this garbage.

I received an offer directly from MyQ for a video keypad. I decided I didn't need it and tried to find out how to return it. I paid $5 shipping charge when I bought it. When I finally reached someone about returning it, it was a time consuming process. But I got a returtn number, but I had to figure out the best way to return. The cheapest was $17.95 vis USPS. So I'm out$22.95 for a $$60 purchase. Had I ordered from Lowes I could have returned for a full refund. Lesson learned. I will never order from them again.

Terrible craftsmanship, terrible customer service, a total waste of money and time. If you buy their products (especially MyQ) and you have issues, it will be an unending convoluted mess to reach someone for help... and they don't really care! The customer service number goes to India, its impossible to reach them after listening too numerous ads to buy other things. If by chance you do reach someone, you are so mad and frustrated that you don't want to talk to someone who can't speak English in India! This is a very bad company who cares nothing for their customers. With their doorbell, after attaching it, you start getting notices via the app to recharge the battery even though it is wired; then when the battery dies, you are forced to remove it (not easy task), recharge it, and then re-install. If it is wired, why the battery???? Stay away from Chamberlain! Save yourself time and money!

I ordered a garage keypad over 1-month ago and received an email confirmation stating delivery would be 2-3 business days, which placed delivery actually about 10-days later due to Christmas. I have never received the keypad nor has customer service contacted me. I continue to check the status online, which is frustrating as it hasn’t processed yet. I’ve tried the A1 auto idiot and it said I need to call customer service. I’ve called customer service and get stuck in this terminal loop where it cites I need to wait 2-minutes, another 2-minutes, another 2-minutes. I won’t buy a replacement system from this firm as they obviously have zero customer support. I can’t wrap my head around not receiving a courtesy email, text or call providing me the actual reason my order hasn’t processed. I guess it’s time to purchase a knock-off, which is 1/4 the price.

I installed one of their openers, remote did not work. Long story short, it took over 2 months to receive a new one. Took 4 phone calls and about 2 hours of my time, maybe more. Customer service agents do not speak clear English. One of the agents I was speaking to was talking so fast I had to ask him to slow down about a dozen times and he started turning the situation around saying I had the hearing problem. He refused to transfer me to another agent or supervisor. This was the worst buying experience I have ever had. I will NEVER buy one of their products again.

Garage door opener will not work with bluetooth iPhone. That's the reason why I purchased a more expensive model. On the phone app there's a button "select for support" nothing happens. We have 4 people who all need remote switches.

Horrible customer service. Tried to order a christmas present back on 11/30 and they quietly cancelled my first order after 1.5 weeks without ever notifying me. I just happened to notice when I was checking on its status. I stupidly placed another order for it to just sit there, never shipping, so I cancelled the order completely. But you have to CALL to cancel. The entire process took nearly half an hour and now 7 days later ... the product shipped and was never cancelled after all. So now I will have to wait to receive it, go through the trouble of returning it, and wait 7-14 additional business days to be refunded my $124. Currently sitting on the phone while my return label is processed (which will to take 10 minutes to do for some reason). Plus, based on the other reviews, it sounds like the products suck too. Stay away!