Chamberlain GroupReviews of chamberlain.com

If you run Home Assistant or any other local smart-home setup, know what you're buying. myQ openers used to work with Home Assistant through a community integration, until Chamberlain shut off that access. Now you're pushed into their app, which shows ads, or into a small list of approved paid partners. I've opened several support cases asking for an official Home Assistant integration and gotten the same canned "security" answer every time. Those concerns could be solved by working with Home Assistant on an official integration instead of blocking it. The opener still works, but the "smart" part is only on Chamberlain's terms. If you want real local control, buy a different opener or add an independent controller (e.g., ratgdo, Shelly, Meross) to a basic opener.

I am writing to express my disappointment with the Chamberlain garage door opener that I recently purchased. Despite my initial excitement about the product, I have encountered significant difficulties in getting the myQ and camera features to work with my WiFi. I have spent hours working with customer service trying to troubleshoot the issue, but unfortunately, the problem persists. The garage door opener is able to detect my WiFi network, but consistently displays an error message stating that the password is incorrect. This is despite the fact that all other devices in my household are able to connect to the WiFi without issue. I have reached a point of frustration where I am considering abandoning the myQ and camera features altogether, as the time and effort required to troubleshoot the problem outweighs any potential benefits. In light of this experience, I would strongly advise others against purchasing this garage door opener. The lack of functionality and ongoing technical issues have been a source of significant inconvenience and frustration.

Garage door opener worked fine for the last 2 years. I believe it was the C870T. The app was sketchy and its wifi was crap but it worked usually. Suddenly I was told to update the app and once it was erased there was no update for my phone running droid 10. Garbage company. Luckily there's a 40 dollar work around from the communists in China. Never buying there garbage again.

One star for the garage door and zero stars for the camera. The camera is so hit and miss it’s not even funny. It’ll record nothing and no one, and miss somebody walking right in front of it. I do not recommend this company or their products.

I purchased the model B4310 with the Smart Gargage Video keypad mid August 2026, I installed it the last week of August 2026. Attempted to connect the MyIQ app...didn't work, wouldn't connect. Called customer support (who spoke broken english...very hard to understand) and reset to factory settings. Tried to connect it...didn't work. So the blame went to Comcast, it's their problem because port 8883 isn't open AND it NEEDS to be on a 2.4GHZ frequency!!...So of course it's NOT Chamberlains fault!! After doing this, my garage door wouldn't open anymore. "That's not my department" he say's I have to transfer you!!! Now I'm transferred to another guy who speaks even WORSE english! He got my garage door to open and close....BUT NOW...I can't use the Video keypad because it relies on the MyIQ app, and I can't use the app because it doesn't connect to the network. Waste of time....Waste of money! This was the WORST customer service experience I've had.

Chamberlain used to be the best, BUT unfortunately they have gone down the same road many other manufacturers have, In an effort to trim costs and increase profits, They have lowered their quality standards. And what really compounds their product quality issues further is that they have also trimmed costs by minimizing staff to provide satisfactory technical or customer support. the staff are incredibly limited in any knowledge of the product line. When you call for support (If you can even get someone) It becomes very obvious that chamberlain hires based on who they can get at the lowest possible cost. I have bought and used Chamberlain for over 40 years . But now i seriously doubt i will be buying from them again .

I recommend you be very careful when ordering from Chamberlin. I ordered a video lock and spare battery, paid via PayPal. 7 days after ordering, Chamberlin called and said Synchrony Bank declined my purchase. When I called Synchrony, I was told the $200 was authorized to Chamberlin. Synchrony informed me to watch my account every day, as Chamberlin can pull the funds at any time. Unfortunately, I have to wait until the authorization expires. I spoke to a human at Chamberlin (which is a struggle in itself), and they stand on their fact that my bank declined the purchase. Very strange business practices.

Not purchase from this company. They have a terrible support group and customer service policies. I purchased two cameras. Before they arrived there was a sale on the cameras. I spoke with customer and asked for a price adjustment. They offer no price adjustments. Their policy is they do not adjust price after the order has been placed under any circumstance. They told me that I could return the items and pay shipping to return and then shipping on the new camera's. Breanna, the supervisor was not at all helpful in trying to solve the issue. Do not by from this company.