Chamberlain GroupReviews of chamberlain.com

Ordered a door lock 12/11/2022 responding to a promotion offering $80 off of a $279.99 door lock. Confirmed delivery by 12/21/2022. Yale Liftmaster Smart deadbolt with Smart Control. U it never arrived. They sent me a request to review my satisfaction for the unit that never came. Called monthly the past 4 months and was told unit was still on back order. Checked last night order cancelled. Called today told order cancelled because they don’t accept Apple Pay which was a selection on their site. I showed them it was a method of payment selection on their site. Then was told it was cancelled because that was too large of a discount and they told me they could do a 20% discount which the total with shipping and tax equaled the full price on the website, hence no discount. Avoid the frustration and deceptive practices, go Elsewhere!!!!!!!!

I bought a garage b4613t couldn’t get the remote or travel dialed in called service department no human contact spent hours trying to resolve the issue finally ripping it down rebooting the pieces and hopefully then the company can lose money as I lost time ps I’m crushing the remotes

I had to buy a new LA500 gate opener due to flooding. Bought a new one through Gate Crafters. Louise helped me. She was great, knowledgeable and no BS. I recommend her and Gate Crafters. However I agree with others that the lift master customer service is horrible.

total crap. opener will not pair with my 2.4 ghz wifi. Support walked me thru 3 different methods, including their app. All crap. I paid too much for this over rated pile of crap

I purchased 2 Chamberlain / Liftmaster garage door openers in August. They are worse than garbage. An example is that the logic board went bad on the first use. Looking at the board, it has no fuses, so any electrical glitch can kill it. They have a NO REPLACEMENT policy on the unit no matter what - buyer beware. Only the logic board and motor are covered under warranty. Today, after more than 2 months I found out they shipped the board to the wrong address. Now the boards are on backorder (again) so who knows when I will be able to open my garage doors!

Had a new garage door installed. When the tech hooked the chamberlain door opener back up.. The door would go down and then shoot back up and then hit the safety screw and start beeping and flashing. Called customer support, the first Rep gave me wrong info, I asked if I had warrenty cause the unit was only 2 years old.. The dude took my model # and said my model only has a 1 year warrenty and said I need a new part and to order it for $40 off the website. So the tech said if I call them back it's going to be another $100 service fee, insane. Found my manual and my model shows a 5 year warrenty on that part. Called again the next morning, got another Rep, unfortunately both reps had a severe language barrier but we managed to communicate. I went over all of it again.. Puts me on hold and comes back to say "yes sir you are correct, 5 year warrenty" W.t.F. So Rep 1 jus wanted me to spend more money. Rep 2 asks for my name and address, so I spelled out my name and address phonetically do to the language barrier. Got the item today via FedEx... The first and last name was not my name, but the address and phone number was correct. FedEx driver gave me a hard time cause it wasn't my name on the package. So Rep 1 didn't know his product Rep 2 couldn't properly write down a customer name. Chamberlain, you need to start reviewing your on-boarding process in regards to who you are hiring and how they are being trained. It's unacceptable that this is how customers are being treated.

So I call customer service cause my MYQ garage opener app not connecting to servers had to call a whole bunch of times cause the customer service reps there have a heavy Latin accent can’t understand them after the 5 time having to call them I politely ask the rep if she could see if she could me a rep from the US and her response is in the case I should hang up and cal someone in America and hung up on. Todays been over a week I’m supposed to get a call back from them regarding my issue and no one has called

I had a Chamberlain/LiftMaster automatic gate opener (model: CSL24UL) installed at my home about 10 months ago and was happy until about four weeks ago. The gate now mysteriously opens without any input from my remote devices or phone application. It generally opens late at night and I believe I have heard a car traveling down our alley when this occurs. I believe someone may be checking to see if garage doors or gates will open with their remote - so that they may come back later to break in. I am worried for my safety now and have started to disable the gate at night manually. I have tried to contact Chamberlain technical support to find a way to change the opener codes or somehow correct this phantom opening, but have had no proposed solutions. I like the gate opener, otherwise. It opens/closes quietly, smoothly and fairly quickly for a large gate, but this security breach is unacceptable. Therefore, I cannot suggest others purchase this unit.